AWS European Sovereign Cloud Development Center GmbH - M94
Technology
CloudSupportEngineer(German&Englishspeaking)
“Cloud Support Engineer (German & English speaking) at AWS European Sovereign Cloud Development Center GmbH - M94. Skills: Cloud Support, Customer Service, Troubleshooting. Solve customer cases. Apply advanced troubleshooting techniques”
Industry & Context.
Root cause analysis; Troubleshooting
Legal right to work in Germany, On-call responsibility, Work 5 days a week, Work on rotational basis, Work occasionally on weekends
What They're Looking For.
Must Have
Bachelor's or Master's degree in information science, information technology, data science, computer science, engineering, mathematics, physics, or a related field or equivalent experience, National of an EU member state, Excellent Oral/Written communication skill in the English and German language
Nice to Have
Experience in system administration, Troubleshooting any operating system (Linux and/or Windows), Troubleshooting networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related), Experience in Databases, Experience in Big Data, Experience in Analytics, Experience in Security, Experience in Development languages (Python, Ruby, PHP, Java,. NET, C#, JavaScript), Experience in Storage, Experience in Content Delivery, Experience in DevOps, Experience in Windows, Experience in Linux, Experience in Networking
What You'll Do.
Apply advanced troubleshooting techniques
Provide tailored solutions
Drive customer interactions
Work with customers to dive deep into root
Coach/mentor new hires
Partner with development teams on complex issues
Partner with development teams on contact deflection initiatives
Participate in new hiring
Write scripts for team
Work with leadership on process improvement
Work with leadership on strategic initiatives
Ensure better customer experience
Ensure compliance with global AWS standards
Ensure compliance with global AWS practices
Ensure compliance with global AWS policies
How You'll Work.
Team & Collaboration
Partner with development teams; Work with leadership
Communication Scope
Oral communication; Written communication
Applying for this Cloud Support Engineer (German & English speaking) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about AWS European Sovereign Cloud Development Center GmbH - M94?
Real rants from real employees. Read before you apply.