AWS European Sovereign Cloud Development Center GmbH
Technology
CloudSupportEngineer(German&Englishspeaking)
“Cloud Support Engineer (German & English speaking) at AWS European Sovereign Cloud Development Center GmbH. Skills: Cloud Support, Customer Support, Troubleshooting. Solve customer cases. Apply advanced troubleshooting techniques”
Industry & Context.
Root cause analysis; Troubleshooting
Legal right to work in Germany, On-call responsibility, Work 5 days a week, Work on rotational basis, Work occasionally on weekends
What They're Looking For.
Must Have
Bachelor's degree in engineering, technology, computer science, machine learning, robotics, operations research, statistics, mathematics or equivalent quantitative field, Experience with systems administration on either Linux/UNIX or Windows operating systems, Excellent Oral/Written communication skill in the English and German language, National of an EU member state
Nice to Have
Experience in system administration, and troubleshooting any operating system (Linux and/or Windows), Troubleshooting networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related), Experience in DevOps, Experience in serverless, Experience in software development and design, Experience in CI/CD, Experience in AI/ML, Experience in Storage, Experience in Networking, Experience in Databases
What You'll Do.
Apply advanced troubleshooting techniques
Provide tailored solutions
Drive customer interactions
Work with customers to dive deep into root
Coach/mentor new hires
Partner with development teams on complex issues
Partner with development teams on contact deflection initiatives
Participate in new hiring
Write tools to help the team
Write scripts to help the team
Work with leadership on process improvement
Work with leadership on strategic initiatives
Ensure better customer experience
Ensure compliance with global AWS standards
Ensure compliance with global AWS practices
Ensure compliance with global AWS policies
How You'll Work.
Team & Collaboration
Partner with development teams; Work with leadership
Communication Scope
Oral communication; Written communication
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