FSAStore.com
CloudSupportEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Cloud Support Engineer at FSAStore.com. Skills: Microsoft 365, Azure, Cloud Support, Automation. Administer Mac endpoints via JAMF. Administer Windows devices via Intune”
What You'll Achieve.
ongoing reduction of Google Workspace licensing; enable team scalability; preserve institutional knowledge
Industry & Context.
working independently on complex, ambiguous problems with minimal day-to-day direction
Rotating on-call (~1 week per 5–6 weeks), 100% remote within the United States, Must be able to work EST hours
What They're Looking For.
Must Have
Microsoft cloud (Azure, M365, and related services), M365 administration experience, Exchange Online, Teams, SharePoint, Intune, Entra ID, on-premises Active Directory, domain controller management, decommissioning, PowerShell scripting, Python scripting, Microsoft Graph API, Power Automate, dynamic and static M365 group management, Azure RBAC role assignments, Azure infrastructure experience, cost management, resource governance, networking fundamentals, security posture, structured release management, Salesforce deployment processes, troubleshooting skills across identity, infrastructure, endpoints, and networking layers, working independently on complex, ambiguous problems, Clear communicator
Nice to Have
Google Workspace administration, Chrome Browser Cloud Management
What You'll Do.
Administer Mac endpoints via JAMF
Administer Windows devices via Intune
Maintain policy compliance
Manage software deployment
Ensure end-user experience
Own Azure cost management
Manage M365 license rightsizing
Reduce Google Workspace licensing
Support GWS administration
Handle complex issues
Maintain technical documentation
Guide IT team members
Own IT vendor relationships
Manage SaaS provider relationships
How You'll Work.
Team & Collaboration
Mentor teammates; Guide IT team members on cloud platforms, automation, and operational practices
Communication Scope
translate technical context for non-technical stakeholders
Process & Methodology
structured release management, Salesforce deployment processes
Full Job Description
About the Role: We're looking for a Cloud Support Engineer to take ownership of our Microsoft 365 and Azure environments as we complete a major cloud migration and move into steady-state operations. This is a high-autonomy role in a small, agile IT team. You'll be the internal subject matter expert for our cloud platform — managing identity, messaging, endpoints, and infrastructure — while driving cost optimization and automation across the organization. You'll mentor teammates, lead Salesforce production deployments, and set the technical direction for how we manage and scale our Microsoft ecosystem. If you thrive with real ownership and want your decisions to matter, this is the role. What you'll own Cloud platform engineering handles the code. Administer Mac endpoints via JAMF and Windows devices via Intune. Maintain policy compliance, software deployment, and consistent end-user experience. Own Azure cost management, M365 license rightsizing, and the ongoing reduction of Google Workspace licensing as users migrate to free-tier accounts. Support GWS administration during wind-down, including Chrome Browser Cloud Management for the organization's Chrome fleet. Rotating on-call (~1 week per 5–6 weeks). Escalation point for complex issues spanning identity, infrastructure, networking, and endpoints. Team & operations Maintain runbooks and technical documentation that enable team scalability and preserve institutional knowledge. Guide IT team members on cloud platforms, automation, and operational practices. Not a people-management role. Own IT vendor and SaaS provider relationships, including contract oversight, renewals, and escalations. What you’ll need: Minimum of 5–7+ years in IT or infrastructure with a strong focus on Microsoft cloud (Azure, M365, and related services) Deep hands-on M365 administration experience: Exchange Online, Teams, SharePoint, Intune, and Entra ID Solid understanding of on-premises Active Directory, including domain controller management
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