CloudSupportEngineer

## **At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.** _**Job Summary**_ We are seeking a highly motivated candidate for the position of Cloud Support Engineer with a strong infrastructure background to support our secure, cloud‑based silicon chip design environments used by external customers for mission‑critical EDA, HPC, and containerized workloads. This role is customer‑facing and service‑oriented, requiring deep technical expertise across Linux, cloud infrastructure, and platform operations, along with a strong commitment to responsiveness, professionalism, and delivering an exceptional customer experience. This role is well‑suited for engineers with hands‑on experience operating OpenStack and/or OpenShift platforms, along with traditional infrastructure components such as compute, storage, networking, and identity services. Success is measured not only by technical outcomes, but by customer satisfaction, trust, and confidence in the service. This position involves working with export‑restricted data (ITAR/CUI) and supporting highly secure environments with stringent operational and compliance standards. **Key Responsibilities** **Customer Support & Service Excellence** * Serve as a primary technical support contact for external customers using secure cloud‑based silicon design and HPC platforms * Deliver timely, responsive, and high‑quality support, ensuring customer issues are acknowledged, communicated, and resolved effectively * Proactively minimize downtime, anticipate customer needs, and resolve issues before they impact workloads * Clearly communicate complex technical issues, status updates, and resolutions to customers with varying levels of expertise * Build long‑term customer trust through professionalism, ownership, and consistent follow‑through **Platform, Infrastructure & Environment Support** * Support and troubleshoot Linux‑based infrastructure and cloud environments, including comput