CloudPlatformSoftwareDeveloper

**_Type of Requisition:_** Regular _**Clearance Level Must Currently Possess:**_ None _**Clearance Level Must Be Able to Obtain:**_ None ** _Public Trust/Other Required:_** BI Full 6C (T4) _**Job Family:**_ Software Engineering ** _Job Qualifications:_** **Skills:** Agile Methodology, Cloud Platform, Software Solutions **Certifications:** None **Experience:** 1 + years of related experience **US Citizenship Required:** Yes _**Job Description:**_ Own the opportunity to build, integrate, and enhance modern Contact Center and Service Desk platforms that support mission-critical federal operations. At GDIT, we deliver clarity through software solutions that help our customers operate securely, efficiently, and at scale. As a**Cloud Platform******Software Dev** eloper**, you will play a key role in designing, integrating, and operating Contact Center as a Service (CCaaS) and AI-enabled platforms, supporting multiple federal customers across customer service centers and service desks. You’ll work in a fast-paced, collaborative environment alongside engineering, migration, product, and operations teams to modernize customer engagement solutions using NICE CXone, Amazon Connect, AWS, and Google Cloud technologies. If you enjoy solving complex problems, working across cloud platforms, and building solutions that directly support real-world missions, this role is for you. **HOW A CLOUD PLATFORM SOFTWARE DEVELOPER WILL MAKE AN IMPACT:** * Design, configure, and customize applications supporting Contact Center and Service Desk operations, leveraging scripting, business rules, and APIs to meet customer requirements * Develop, maintain, and support integrations between CCaaS platforms, AI services, CRMs, and internal or third-party systems using REST APIs and event-driven architectures * Support cloud-based CCaaS platforms (e.g., NICE CXone, Amazon Connect), including customization, automation, and platform enhancements * Maintain system integrity, availability, and security in a