OCBC Malaysia

Banking

CloudMiddlewareSupportEngineer

$85–135k ~AI est. Cyberjaya, Malaysia FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Cloud Middleware Support Engineer at OCBC Malaysia. Skills: Cloud Middleware, OpenShift, Kafka, Redis. Support and operate OCBC’s Application and cloud native. Support and scale the bank’s applications”

Industry & Context.

Banking
Problems you'll solve

Problem solving; Troubleshooting; Root cause analysis

Eligibility Requirements

Rotational permanent Night Shift or Day shift, Permanent nights & day shift covering weekends, and holidays

What They're Looking For.

Must Have

Diploma in Computer Science/Information Technology or equivalent, Minimum 3 years hands-on-experience on supporting both on-premise and/or cloud infrastructure, Knowledge of client-server, 3-tier architecture web applications & distributed systems, Troubleshoot and resolve technical problems in operating systems (Linux), networking connectivity, storage disks, etc, System administration experience with troubleshooting OS, application logs and knowledge of administrative required to address system level issues, A good team player and able to work effectively with stakeholders to resolve an issue to closure, Exposure to Terraform, GitOps & CI/CD

Nice to Have

Bachelor’s degree in computer science/information technology or equivalent, Certified in OpenShift/K8s, Kafka & Redis, 5 years’ experience in managing container platforms, application services, cloud technologies e. g. VMWare, Terraform, Apache Kafka, Redis, and OpenShift/Kubernetes, Demonstrate knowledge in technology infrastructure domain such as virtual server technologies, networking, internet protocols, scripting & observability(ELK), In depth of understanding of container platforms, application services e. g. Apache Kafka, Redis, and OpenShift/Kubernetes, Hands-on experience with Observability stack/tool like ELK, Grafana, Willingness to cross learn and adapt other technologies, Analytical and problem-solving skills, Ability to stay cool under pressure

What You'll Do.

Support and operate OCBC’s Application and cloud native

Support and scale the bank’s applications

Assist stakeholders take advantage of OCBC features and

Solve stakeholder cases

Arm stakeholders with required tools and techniques

Perform day to day operations in technologies like

Provide technical support on full stack of OCBC

Manage application messaging

Manage incident management

Manage recovery of services

Apply problem solving and troubleshooting techniques

Recover from reported problems

Perform capacity planning

Perform resource optimization

Implement security best practices

Ensure compliance with security policies

Provide technical guidance to development teams

Provide technical guidance to operations teams

Support development teams

Support operations teams

Monitor OpenShift/Kafka/Redis issues

Monitor application issues

Troubleshoot OpenShift/Kafka/Redis issues

Troubleshoot application issues

Implement monitoring for OpenShift/Kafka/Redis clusters

Implement alerting for OpenShift/Kafka/Redis clusters

Maintain monitoring for OpenShift/Kafka/Redis clusters

Maintain alerting for OpenShift/Kafka/Redis clusters

Support Cloud Middleware services OpenShift/Kafka/Redis in a 24/7

How You'll Work.

Team & Collaboration

Work effectively with stakeholders

Full Job Description

# **WHO WE ARE:** As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. # This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager. [Note that the role involves rotational permanent Night Shift or Day shift] **Job Summary** Be an integral part of OCBC Group’s Cloud Middleware Application service team to support & operate OCBC’s Application and cloud native services. We leverage modern technology and stacks to support and scale the bank’s applications and provide lasting value to our customers. You will be at the forefront of this transformational platform, assisting our business and technology stakeholders take advantage of OCBC growing set of features and services to run their application workloads. As a Cloud Middleware Support Engineer, you will be the go-to liaison responsible for solving our stakeholder’s cases and arming them with required tools and techniques to help them get the most out of OCBC services. Would you like to learn and use the latest cloud computing technologies? Do you have an inte

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