CloudMarketplaceandProcessAnalyst

**Job Purpose** The Cloud Systems & Services team is responsible for optimizing the business processes required for these businesses. This includes offering shared services through TD SYNNEX-owned Shared Service Center outsourced to service partners in EMEA. The Marketplace and Process Analyst will work on projects designed to improve quality, reduce errors, and design new operational business processes. They will work with management, local sales teams, internal departments, platform owners, IT teams, customers, and vendors to gather and analyze information and make recommendations. An important role for this consultant will be to work closely with TD SYNNEX Country sales teams to ensure appropriate service levels are provided to Super Users, End Users, and Customers. The consultant will also work closely with vendors to ensure appropriate understanding, documentation, and use of their platforms as applicable. Other project-oriented duties may be assigned as needed. The Process Analyst should be able to analyze existing processes to reduce errors and breakdowns and improve quality. Process analysts also work on quality improvement projects and document business processes. The team is also responsible for rolling out Cloud solutions to all TD SYNNEX entities in Europe (21 countries +). The team will collaborate with all of TD SYNNEX's Business Unit leaders and their key partners to develop the right strategies and strive to deliver best-in-class systems with maximum impact and synergy across Europe. **Responsibilities:** * Manage **Freshdesk queues** , ensuring timely response and resolution of tickets. * Provide **support to country teams and partners** , acting as a central point of contact. Coordinate **country channels and cross-functional stakeholders**. * Support the **design, implementation, and optimization of operational processes**. * Identify process gaps and propose improvements to enhance operational performance. * Support **vendor ad-hoc operational ac