CloudInfrastructureEngineer-Jira

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are looking for a hands-on Jira Administrator & Implementation Specialist to own, scale, and enhance our Atlassian ecosystem, including Jira and Confluence, as part of the Enterprise Productivity Application team. In this role, you will combine platform administration, automation, and custom development to improve engineering and business workflows across the organization. You will serve as the technical lead for Atlassian tools, driving best practices, governance, and continuous platform improvement. This is an exciting opportunity to make a meaningful impact on how teams collaborate and operate at scale. WHAT YOU WILL DO - Own end-to-end administration of Jira and Confluence - User management, permissions, workflows, schemes, and configurations - Project and space setup, maintenance, and governance - Design and implement scalable solutions and workflows - Customize Jira using ScriptRunner, Automation, and REST APIs - Build and maintain integrations with third-party tools - Act as the technical lead for Atlassian tools - Define best practices, standards, and governance - Guide teams on effective tool usage and process optimization - Drive continuous improvement - Analyze current setup, identify gaps, and reduce technical debt - Contribute to a roadmap for platform enhan