Southwest Airlines
AI
CloudDevOpsEngineer–AIOps
Neural analysis suggests this role is
optimal for Intermediate candidates.
“Cloud DevOps Engineer – AI Ops at Southwest Airlines. Skills: Cloud DevOps, AWS, Infrastructure as Code, CI/CD, Containers, Observability. build and operate the cloud automation and reliability backbone that keeps AI and agentic platforms running 24×7. designing and maintaining Infrastructure as Code”
What You'll Achieve.
balancing reliability, cost, and security for production AI systems; build deep cloud operations expertise while supporting AI platforms that must perform consistently as they scale across the Company; ensure high quality and quantity of work
Industry & Context.
Ability to anticipate business needs and lead a team towards identifying and solving cross-domain problems
Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information, Ability to work extended hours as needed
What They're Looking For.
Must Have
Intermediate-level experience, fully functioning broad knowledge in Cloud software or DevOps, 2-5 years of relevant work-related experience, 3+ years of hands-on experience with AWS—EKS/ECS, Lambda, IAM, VPC, CloudWatch, 2+ years of experience with IaC—Terraform or CloudFormation, 3+ years of experience with CI/CD pipelines—Jenkins, GitHub Actions, GitLab CI, 2+ years of experience with Containers—Docker + Kubernetes, 2+ years of experience with observability & incident response—logs, metrics, traces
Nice to Have
Experience with secrets management (Vault, AWS Secrets Manager), Experience with FinOps for AI workloads, Experience deploying LLM/agentic workloads (Bedrock, SageMaker), Knowledge of GPU infrastructure, Familiarity with SRE practices—SLOs, error budgets
What You'll Do.
build and operate the cloud automation and reliability backbone that keeps AI and agentic platforms running 24×7
designing and maintaining Infrastructure as Code
observability standards
create reusable cloud patterns
support business continuity and disaster recovery
continuously improve platform stability and performance
operate in a DevOps culture and team
responsible for architecture
and ongoing operations of new and emerging technology platforms
Implement automation tools and frameworks for automatic code deployment (CI/CD)
and evolution of cloud infrastructure
Establish and/or follow procedures and standards to ensure high quality and quantity of work
Establish or follow prioritization processes to drive work
Consult with stakeholders to specify requirements and solutions which address business challenges and opportunities
Serve as a subject matter expert in cloud infrastructure
performing design reviews and consulting with your teams to ensure design best practices
Maintain business continuity and disaster recovery processes
Participate in system and acceptance testing to ensure that systems are functionally appropriate
Test and implement system and enhancements using techniques that preserve system integrity
How You'll Work.
Team & Collaboration
partner closely with Application, Security, and Architecture Teams; consulting with your teams to ensure design best practices; Ability to mentor and guide team members' learning; Ability to anticipate business needs and lead a team towards identifying and solving cross-domain problems
Process & Methodology
Establish or follow prioritization processes to drive work and has a sense of urgency about getting work completed
Full Job Description
**Department:** Technology **Our Company Promise** We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. **Job Description:** As a Cloud DevOps Engineer Global supporting Southwest’s AI Platform Operations Pod, you’ll help build and operate the cloud automation and reliability backbone that keeps AI and agentic platforms running 24×7. This role focuses on designing and maintaining Infrastructure as Code, CI/CD pipelines, and observability standards that enable reliable, secure, and scalable AI workloads in AWS. You’ll partner closely with Application, Security, and Architecture Teams to create reusable cloud patterns, support business continuity and disaster recovery, and continuously improve platform stability and performance. Working hands‑on with container platforms, automation tooling, and monitoring systems, you’ll help establish DevOps, observability, and FinOps practices for a growing AI Ops organization—balancing reliability, cost, and security for production AI systems. This role offers the opportunity to build deep cloud operations expertise while supporting AI platforms that must perform consistently as they scale across the Company. Responsibilities * Operate in a DevOps culture and team, responsible for architecture, design, development, implementation, and ongoing operations of new and emerging technology platforms * Implement automation tools and frameworks for automatic code deployment (CI/CD) * Lead the design, development, and evolution of cloud infrastructure * Establish and/or follow procedures and standards to ensure high quality and quantity of work * Establish or follow prioritization processes to dr
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