Hewlett Packard Enterprise
CloudCustomerServicesII
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Cloud Customer Services II at Hewlett Packard Enterprise. Skills: Cloud Services, Technical Support, Troubleshooting, Cloud Architecture. Provide technical support. Address customer inquiries”
What You'll Achieve.
Turn insights into outcomes; Accelerate outcomes; Match speed of actions; Respond quickly to market
Industry & Context.
Troubleshoot issues; Resolve technical problems; Advanced troubleshooting techniques; Solution-oriented approaches; Data driven approaches; Proactively identify; Correct service degradation; Analyze performance metrics; Implement optimizations
What They're Looking For.
Must Have
Bachelor's degree in a related area, 3 - 5 years’ experience, Proficiency in at least one major cloud platform, Understanding of cloud architecture and services, Knowledge of Linux, MAC and Windows operating systems, Good Understanding of networking concepts, Ability to troubleshoot network and general connectivity-related issues, Proficiency in scripting languages like Python, PowerShell, or Bash, Experience with automation tools and frameworks, Knowledge of relational databases and NoSQL databases, Understanding of cloud security best practices and compliance standards, Experience with security tools and technologies, Familiarity with monitoring tools, Ability to analyze performance metrics and implement optimizations
Nice to Have
Master's degree desirable, Relevant industry qualification, Microsoft, Cisco, Linux or similar certification is a plus
What You'll Do.
Provide technical support
Address customer inquiries
Resolve technical problems
Escalate complex issues
Monitor cloud resources
Ensure performance and availability
Assist in configuration
Communicate with customers
Document customer interactions
Document technical issues
Ensure cloud environments are secure
Identify improvements
Implement improvements
Maintain documentation
Participate in training
Participate in workshops
How You'll Work.
Team & Collaboration
Collaborate to transform insight; Share knowledge with team members
Communication Scope
Communicate effectively; Educate customers
Process & Methodology
Change management, Performance management, Capacity management
Full Job Description
Cloud Customer Services II This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. **Who We Are:** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description:** **HPE Operations** is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you. **_Job Family Definition:_** Solves technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers. With in-depth engineering level technical product skills or skills across related technologies, applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers. Beyond the break-fix model, takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life using established cl
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