Hewlett Packard Enterprise
IT services
CloudCustomerServicesII
Neural analysis suggests this role is
optimal for Mid candidates.
“Cloud Customer Services II at Hewlett Packard Enterprise. Skills: Cloud Services, Technical Support, Troubleshooting. Provide technical support for cloud services. Address customer inquiries”
What You'll Achieve.
Accelerate our customers’ outcomes from their digital transformation; Turn insights into outcomes; Ensure optimal performance and availability; Enhance system reliability and performance
Industry & Context.
Solves technical issues; Applies advanced troubleshooting techniques; Solution-oriented approaches; Data driven approaches; Proactively identify and correct service degradation issues; End-to-end ownership and communication of the solution
Work on average 2 days per week from an HPE office
What They're Looking For.
Must Have
Bachelor’s degree in a related area of study, 3 - 5 years’ experience, Proficiency in at least one major cloud platform (AWS, Azure, GCP), Understanding of cloud architecture and services, Knowledge of Linux, MAC and Windows operating systems, Good Understanding of networking concepts (DNS, TCP/IP, VPNs, firewalls), Ability to troubleshoot network and general connectivity-related issues in a cloud environment, Proficiency in scripting languages (Python, PowerShell, Bash), Experience with automation tools and frameworks (Ansible, Chef, Terraform), Knowledge of relational databases (MySQL, PostgreSQL), Knowledge of NoSQL databases (MongoDB, DynamoDB), Understanding of cloud security best practices and compliance standards, Experience with security tools and technologies (IAM, encryption, intrusion detection), Familiarity with monitoring tools (CloudWatch, Azure Monitor, Prometheus), Ability to analyze performance metrics and implement optimizations
Nice to Have
Master’s degree desirable, Microsoft, Cisco, Linux or similar certification
What You'll Do.
Provide technical support for cloud services
Address customer inquiries
Troubleshoot technical problems
Monitor cloud resources
Assist in configuration and deployment
Communicate with customers
Document customer interactions
Educate customers on best practices
Perform regular maintenance
Ensure cloud environments are secure
Implement improvements
Create technical documentation
Share knowledge with team members
Participate in training sessions
How You'll Work.
Team & Collaboration
Collaborate to transform insight into innovation; Escalate complex issues to senior engineers or relevant teams; Share knowledge with team members
Communication Scope
Communicate effectively with customers
Full Job Description
Cloud Customer Services II This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. **Who We Are:** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description:** **HPE Operations** is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you. **_Job Family Definition:_** Solves technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers. With in-depth engineering level technical product skills or skills across related technologies, applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers. Beyond the break-fix model, takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life using established cl
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