Hewlett Packard Enterprise
IT services
CloudCustomerServicesII
“Cloud Customer Services II at Hewlett Packard Enterprise. Skills: Cloud Services, Technical Support, Troubleshooting. Provide technical support for cloud services. Address customer inquiries”
What You'll Achieve.
Proactively identify and correct service degradation issues; Ensure optimal performance and availability; Enhance system reliability and performance
Industry & Context.
Solves technical issues; Applies advanced troubleshooting techniques; Solution-oriented, data driven approaches; Identify and implement improvements
Work on average 2 days per week from an HPE office
What They're Looking For.
Must Have
Bachelor’s degree in a related area of study, 3 - 5 years’ experience, Proficiency in at least one major cloud platform (AWS, Azure, GCP), Understanding of cloud architecture and services, Knowledge of Linux, MAC and Windows operating systems, Good Understanding of networking concepts (DNS, TCP/IP, VPNs, firewalls), Ability to troubleshoot network and general connectivity-related issues in a cloud environment, Proficiency in scripting languages (Python, PowerShell, Bash), Experience with automation tools and frameworks (Ansible, Chef, Terraform), Knowledge of relational databases (MySQL, PostgreSQL), Knowledge of NoSQL databases (MongoDB, DynamoDB), Understanding of cloud security best practices and compliance standards, Experience with security tools and technologies (IAM, encryption, intrusion detection), Familiarity with monitoring tools (CloudWatch, Azure Monitor, Prometheus), Ability to analyze performance metrics and implement optimizations
Nice to Have
Master’s degree desirable, Microsoft, Cisco, Linux or similar certification
What You'll Do.
Provide technical support for cloud services
Address customer inquiries
Troubleshoot technical problems
Monitor cloud resources
Assist in configuration and deployment
Communicate with customers
Document customer interactions
Educate customers on best practices
Perform regular maintenance
Ensure cloud environments are secure
Implement improvements
Create technical documentation
Share knowledge with team members
Participate in training sessions
How You'll Work.
Team & Collaboration
Collaborate to transform insight into innovation; Escalate complex issues to senior engineers or relevant teams; Share knowledge with team members
Communication Scope
Communicate effectively with customers
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