Company
Tech
CloudContactCenterEngineer-Webex
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Cloud Contact Center Engineer - Webex. Skills: Webex Contact Center, PSTN, SIP, Voice routing. Oversee PSTN connectivity. Troubleshoot routing complexities”
Industry & Context.
Troubleshooting
What They're Looking For.
Must Have
Proven PSTN experience, Proven SIP experience, Advanced voice routing concepts, Hands-on number porting lifecycle, LOA workflows, Carrier validation, Webex Contact Center administration, IVR design knowledge, Queue mechanics knowledge, Entry-point routing knowledge, Methodical troubleshooting skills, Traditional voice infrastructure troubleshooting, Cloud contact center troubleshooting
Nice to Have
Webex Contact Center Flow Designer experience, Skill-based routing matrices deployment, Queue performance optimization, Enterprise voice platform migrations, Legacy-to-cloud modernization
What You'll Do.
Oversee PSTN connectivity
Troubleshoot routing complexities
Support number porting
Coordinate with carriers
Maintain phone number inventory
Administer Webex Contact Center
Support Webex Contact Center
Design Routing Strategies
Deploy Routing Strategies
Manage Routing Strategies
Enhance customer experience
Drive call-handling efficiencies
How You'll Work.
Team & Collaboration
Internal business units
Full Job Description
## What You'll Do Oversee PSTN connectivity and carrier relationships; proactively troubleshoot and resolve routing complexities. Support comprehensive number porting activities, including Letter of Authorization (LOA) submission, validation, and direct carrier coordination. Maintain and audit the enterprise phone number inventory and Direct Inward Dialing (DID) assignment processes. Core administration and operational support for the Webex Contact Center (WxCC) platform. Build, maintain, and optimize intricate call flows and Interactive Voice Response (IVR) logic utilizing Flow Designer. Design, deploy, and manage Webex Contact Center pillars: Entry Points Queues Routing Strategies Rapidly isolate and resolve issues tied to call routing anomalies, queue behaviors, and overall contact center performance degradation. Partner closely with internal business units to enhance customer experience (CX) and drive call-handling efficiencies. ## What You'll Bring Proven experience navigating PSTN, SIP, and advanced voice routing concepts. Hands-on experience managing the entire number porting lifecycle (LOA workflows, carrier validation). Direct, demonstrable administration experience within a Webex Contact Center environment. Practical working knowledge of IVR design, queue mechanics, and entry-point routing strategies. Strong, methodical troubleshooting skills spanning both traditional voice infrastructure and cloud contact center ecosystems. ## Preferred Skills Direct experience utilizing Webex Contact Center Flow Designer. Familiarity with deploying skill-based routing matrices and optimizing queue performance. Previous exposure to enterprise voice platform migrations or legacy-to-cloud modernization efforts.
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