Sutherland
Technology
CloudAppOps
Neural analysis suggests this role is
optimal for mid candidates.
“Cloud AppOps at Sutherland. Skills: Cloud AppOps, Production support, Application support. Perform operational duties. Monitor server performance”
What You'll Achieve.
Resolve issues under service SLAs
Industry & Context.
Identify operational issues; Resolve operational issues; Application support; DBs issues; Data center issues
On-call off-hour support, Work during non-prime shift hours
What They're Looking For.
Must Have
2+ years experience, Cloud-Based hosting administration, High availability SLA environment, AWS, GCP, Unix, Linux, Windows, Tomcat, SSH, Basic scripting skills, SQL Server, Oracle, MySQL, Complex process understanding, Data flow understanding, Application debugging, Performance scalability, Standard application security compliance, Fault detection processes, Resolution processes, Work independently, Multi-task, Rapid support production, On-call off-hour support, Work non-prime shift hours, English communication skills B2
Nice to Have
Knowledge of ETL
What You'll Do.
Perform operational duties
Monitor server performance
Maintain operational documentation
Produce metric reports
Review client support tickets
Resolve level 2 issues
Resolve level 3 issues
Provide on-call support
Work during non-prime hours
How You'll Work.
Team & Collaboration
Work with other team members
Communication Scope
Written communication; Verbal communication
Full Job Description
Company Description _We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win. Sutherland was founded 39 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle._ The Cloud AppOps has the following duties: * Perform operational duties including application server health, service recycling. * Identify and resolve operational issues (e.g., batch failures, network issues, client data feed errors) * Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs. * Maintain operational documentation, e.g., incident tracking and run books. * Produce metric reports including daily production status. * Review Client support tickets and requests under service SLAs. * Resolve level 2 and level 3 issues (i.e., application support, DBs and data center related issues). Document issues in customer support portal. * Provide on-call off hour support and work during non-prime shift hours. ## Qualifications * 2+ years’ experience in Application / production support experience in with Cloud-Based hosting administration, management and performance tuning under high availability SLA environment. * Experience with AWS, GCP.. * Knowledge of ETL is a plus. * Experience with Unix, Linux, Windows, Tomcat, SSH and basic scripting skills. * Experience with SQL Server, Oracle and MySQL. * Experience with and understanding of complex process and data flow. * A
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