CloudAdministrator

Meet [Unit4](https://www.unit4.com/). With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations. With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work. At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters. — A powerful statement that enables different priorities for different people. We’re shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique. Who we are We are a people-first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness. We believe that ‘How work should feel’ is an evolving statement. Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated. We are reimagining how work makes people feel. About the Role The Cloud Administrator is a key operational role focused on day‑to‑day cloud platform administration and service operations. The position is similar in nature to a traditional service desk role, but without direct phone support , and with a strong emphasis on technical execution, case handling, documentation, and operational accuracy. This role acts as an important interface between Cloud Operations, Engineering, Sales Operations, and Support teams, ensuring that cloud services are delivered, maintained, and administered correctly according to defined processes and service descriptions. Case & Request Management * Handle cloud‑related cases and requests through ticketing systems (no inbound phone support). * Perform technical fixes and standard operational tasks within