BJ's Wholesale Club
ClosingManager
“Closing Manager at BJ's Wholesale Club. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, leadership, team development, member experience, operational standards. providing leadership and direction within the club. driving club performance”
What You'll Achieve.
driving club performance; ensure effective performance; delivering a positive service experience to members; providing Grand Opening Look Daily (GOLD) standards club conditions; ensure food safety and operational excellence; taking full responsibility for club operations, team leadership, and Member engagement during assigned shifts; deliver results; drive execution; guarantee service excellence; ensure daily execution of GOLD Member Standards are met; consistently reinforcing key service behaviors; monitor engagement levels; ensure premium shopping experience; support team in resolving Member issues and delivering satisfaction; consistently Delivering GOLD Standards in your club; Ensuring club is at plan or better for all Bottom Quartile core KPIs relevant to role; Meet or Exceed Labor and Supply Plans for your club; Drive Performance and Profitability; ensure readiness for morning open; guarantee Greet, Anticipate, Appreciate (GAA) and Fast, Friendly, Full, Fresh, and Listen, Apologize, Solve, Thank (LAST) across all areas of the club; ensure full-functioning departments through close; drive in-stock and freshness; uphold food safety standards; enforce sanitation excellence; ensure optimal coverage and efficient task execution; maximize team efficiency; ensure sanitation, cold chain, and safety checklists are completed daily and documentation is compliant; ensure departments are clean, stocked, and ready for the next day; proactively escalate repairs; reinforce ServSafe, PPE, and department-specific training; drive improvement in underperforming areas; ensure consistent follow-through on action plans and reinforcing daily execution standards to close performance gaps; improve closing routines and member experience; ensure compliance with product liabilities and company initiatives; ensure compliance and effective equipment use
Industry & Context.
solving problems; resolving conflicts constructively; resolve Member issues
Open shift availability required, Must be at least 18 years of age, Must maintain all training and required certifications, Frequent movement on hard surfaces, occasional bending, pulling, and reaching, Regular lifting of up to 30 lbs, occasional heavier lifting with assistance, Exposure to temperature extremes and loud noises within perishable areas, Potential exposure to cleaning agents, Maintain regular, predictable, full attendance
What They're Looking For.
Must Have
2 years of experience in retail, supermarket, or warehouse perishable operations required, Experience in managing inventory turnover and waste reduction strategies, Forklift Certification required, Basic computer proficiency (MS Word, Excel, Email) required, Open shift availability required, Must be at least 18 years of age, Must maintain all training and required certifications, ServSafe Food Safety Certification required and must be maintained in good standing, In Florida, this role must obtain a qualifier certification through the Department of Agriculture and Consumer Services for retail propane oversight, Must complete yearly certification for a forklift license
Nice to Have
college degree preferred
What You'll Do.
providing leadership and direction within the club
driving club performance
leading the Assistant Closing Manager
maintaining policies and procedures
delivering a positive service experience to members
providing Grand Opening Look Daily (GOLD) standards club conditions
assisting in audit compliance efforts
driving collaboration with Business Partners (BPs)
overseeing onboarding
serving as Manager on Duty (MOD) for the club as needed
owning end-of-day execution
walking the floor during closing hours to observe and engage with Members and team performance
maintaining GOLD Standards
ensuring full-functioning departments through close
supporting issue resolution
driving in-stock and freshness
conducting quality and date checks
enforcing sanitation excellence
managing Assistant Closing Manager and Recovery team productivity
utilizing tools effectively
supporting audit readiness
championing “close to open” operational standards
maintaining equipment readiness
coaching onboarding and certifications
driving improvement in underperforming areas
partnering cross-functionally
performing other duties as assigned
utilizing BJ’s MY WORK system
operating forklift safely and efficiently
How You'll Work.
Team & Collaboration
cross-functional coordination; collaboration with Business Partners (BPs); fostering collaboration; building inclusive relationships that support a collaborative and respectful team environment; partnering cross-functionally with ACMs, Club Manager, and Department Leads
Communication Scope
communicate effectively; Provide teams with the information, direction, and support needed to succeed; promoting open communication
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