BJ's Wholesale Club
ClosingManager
“Closing Manager at BJ's Wholesale Club. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. providing leadership and direction within the club. driving club performance”
What You'll Achieve.
driving club performance; ensure effective performance; delivering a positive service experience to members; providing Grand Opening Look Daily (GOLD) standards club conditions; ensure food safety and operational excellence; taking full responsibility for club operations, team leadership, and Member engagement during assigned shifts; deliver results; drive execution; create opportunities for others to succeed; guarantee service excellence; ensure daily execution of GOLD Member Standards; monitor engagement levels; resolve concerns; maintain club standards; raising the bar; ensuring club is at plan or better for all Bottom Quartile core KPIs relevant to role; achieve financial performance; meet or exceed labor and supply plans for your club; drive performance and profitability; ensure readiness for morning open; maintain GOLD Standards; ensure full-functioning departments through close; drive in-stock and freshness; enforce sanitation excellence; maximize team efficiency; support audit readiness; champion “close to open” operational standards; drive improvement in underperforming areas; improve closing routines and member experience; ensure compliance with product liabilities and company initiatives; operate forklift safely and efficiently; maintain regular, predictable, full attendance
Industry & Context.
solving problems; Resolve concerns; Support team in resolving Member issues
Frequent movement on hard surfaces, occasional bending, pulling, and reaching, Regular lifting of up to 30 occasional heavier lifting with assistance, Exposure to temperature extremes and loud noises within perishable areas, Potential exposure to cleaning agents, Open shift availability required, Must be at least 18 years of age, Must maintain all training and required certifications, Must complete yearly certification for a forklift license
What They're Looking For.
Must Have
2 years of experience in retail, supermarket, or warehouse perishable operations required, Experience in managing inventory turnover and waste reduction strategies, Forklift Certification required, Basic computer proficiency (MS Word, Excel, Email) required, Open shift availability required, Must be at least 18 years of age, Must maintain all training and required certifications, ServSafe Food Safety Certification required and must be maintained in good standing, In Florida, must obtain a qualifier certification through the Department of Agriculture and Consumer Services for retail propane oversight, Must complete yearly certification for a forklift license
Nice to Have
college degree preferred
What You'll Do.
providing leadership and direction within the club
driving club performance
leading the Assistant Closing Manager
maintaining policies and procedures
delivering a positive service experience to members
providing Grand Opening Look Daily (GOLD) standards club conditions
assisting in audit compliance efforts
driving collaboration with Business Partners (BPs)
overseeing onboarding
serving as Manager on Duty (MOD) for the club as needed
owning end-of-day execution
maintaining GOLD Standards
ensuring full-functioning departments through close
supporting issue resolution
driving in-stock and freshness
conducting quality and date checks
enforcing sanitation excellence
managing Assistant Closing Manager and Recovery team productivity
scheduling and coaching Assistant Closing Manager
Recovery and Utility Clerks
supporting audit readiness
championing “close to open” operational standards
maintaining equipment readiness
escalating repairs proactively
coaching onboarding and certifications
driving improvement in underperforming areas
performing other duties as assigned
operating forklift safely and efficiently
How You'll Work.
Team & Collaboration
cross-functional coordination; collaboration with Business Partners (BPs); fostering collaboration; building inclusive relationships that support a collaborative and respectful team environment; partnering cross-functionally with ACMs, Club Manager, and Department Leads
Communication Scope
Communicate effectively: Provide teams with the information, direction, and support needed to succeed; Promote open communication
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