Onera Health
Healthcare
ClinicalSupportSpecialist
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“Clinical Support Specialist at Onera Health. Skills: Customer success, Clinical support, Sales support. Optimize clinical and workflow. Strengthen relationships with accounts”
Industry & Context.
Workflow optimization; Develop effective solutions
What They're Looking For.
Must Have
Bachelor’s degree in Nursing, Respiratory Care, Biological Sciences, related healthcare discipline, RPSGT credential required, 3 years clinical support experience, 3 years clinical education experience, 3 years customer-facing experience, medical devices experience, diagnostics experience, sleep medicine experience
Nice to Have
Prior experience in sleep diagnostics, Prior experience in respiratory care, Prior experience in cardiovascular diagnostics, Prior experience in related healthcare technology, Experience supporting large health systems, Experience supporting IDNs, Experience supporting VA/government accounts, Experience supporting complex clinical implementations
What You'll Do.
Optimize clinical and workflow
Strengthen relationships with accounts
Execute product evaluations
Execute product demonstrations
Execute customer onboarding activities
Serve as primary clinical resource
Support strategic account development
Support utilization growth
Deliver clinical education
Deliver product training
Identify workflow challenges
Develop effective solutions
Conduct outbound customer engagement
Conduct follow-up activities
Maintain expertise in sleep medicine
Maintain expertise in home sleep diagnostics
Maintain expertise in reimbursement developments
Maintain expertise in competitive technologies
Assist with quarterly business reviews
Assist with utilization assessments
Assist with customer performance discussions
Provide support at conferences
Provide support at trade shows
Provide support at educational programs
Provide support at customer events
Maintain timely documentation
Communicate customer feedback
Communicate market intelligence
Communicate competitive insights
Communicate training needs
Ensure compliance with policies
Ensure compliance with quality standards
Ensure compliance with regulatory requirements
Perform additional responsibilities
How You'll Work.
Team & Collaboration
Partner with Sales leadership; Partner with Regional Sales Managers; Collaborate cross-functionally; Communicate to internal stakeholders; Communicate to Sales teams; Communicate to Marketing teams; Communicate to Clinical teams; Communicate to Product teams
Communication Scope
Presentation skills; Written communication skills; Verbal communication skills
Full Job Description
The Clinical Support Specialist (CSS) is responsible for optimizing clinical and workflow of Onera hPSG to strengthen relationships with high value accounts alongside the Director of Sales and Regional Sales Managers (RSM). The position is responsible for set-up and execution of evaluations, customer onboarding following the execution of a contract, and expanding clinical awareness and understanding of Onera products and services. Additionally, the CSS will conduct inside sales activities to generate warm leads for sales team to follow-up on. This role combines clinical expertise, customer engagement, workflow optimization, and commercial support to ensure successful implementation and expansion of Onera solutions. The CSS acts as a trusted clinical resource for customers while supporting broader commercial growth initiatives. **Who we are** Onera Health is a leader in transforming sleep medicine and remote monitoring. Our breakthrough diagnostic solutions and services are poised to help millions of people struggling with sleep-related ailments, while also impacting other medical fields by monitoring a variety of chronic conditions, ultimately improving the health and quality of life for patients around the world. **Requirements** * Coordinate and execute product evaluations, demonstrations, and customer onboarding activities to support successful clinical adoption and utilization of Onera solutions. * Serve as the primary clinical resource for customers during implementation, training, workflow optimization, and ongoing support activities. * Partner closely with Sales leadership and Regional Sales Managers to support strategic account development and utilization growth within targeted accounts. * Deliver clinical education and product training to physicians, sleep technologists, clinicians, and administrative staff. * Support customer success initiatives by identifying workflow challenges and collaborating cross-functionally to develop effective solutions. * Conduc
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