ClinicalSuccessManager

ABOUT US: Videa is a cutting-edge AI-powered solution for dentistry, developed by a team of seasoned leaders, engineers, AI scientists, and clinicians spun out of MIT. Our vision is to be the first company to diagnose a billion people globally. Our product is already used by thousands of dental clinicians to improve the quality of care through faster diagnoses, increase operating efficiencies, and improved patient understanding. ABOUT THE ROLE: We are seeking a Clinical Success Manager to join our Customer Success team. This role is designed for a dental professional with strong business acumen who can act as the clinical voice across our enterprise and mid-market customer base. You will bring clinical credibility, guide adoption strategies, and strengthen client relationships across your book of business. You will also lead education and enablement initiatives for customers and internal teams, ensuring clinical excellence and consistency across all accounts. KEY RESPONSIBILITIES CLIENT RELATIONSHIP & SATISFACTION - Own the end-to-end client relationship for a portfolio of DSO accounts, serving as the primary point of contact post-implementation - Develop deep relationships with clinical and executive stakeholders to understand practice goals, workflows, and success metrics - Deliver a consistently high standard of service that drives client satisfaction, retention, and advocacy - Manage issue escalations with professionalism, balancing urgency with clear client expectation-setting PRODUCT ADOPTION & CLINICAL SUCCESS - Drive product adoption across dental teams through a consultative approach rooted in clinical workflow expertise - Define adoption milestones and clinical success metrics in partnership with clients; intervene proactively when engagement lags - Analyze client usage data to surface trends, identify gaps, and share actionable opportunities for deeper engagement - Bring clinical credibility into strategic account conversations to ensure adoption aligns w