Rowan
Studio Management
ClinicalStudioManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Clinical Studio Manager at Rowan. Skills: Ear piercing, Customer service, Team management, Sales. Create magical customer experiences. Ensure customer safety and comfort”
What You'll Achieve.
Meet or exceed sales targets; Increase LTV; Achieve payroll plans
Industry & Context.
Analytical skills; Basic retail math
Lifting up to 25 pounds, Standing for 8-hour shift, Weekend availability
What They're Looking For.
Must Have
Rowan Nurse, 5+ years retail experience, Commitment to safety, Commitment to customer satisfaction, Ability to drive sales, Ability to manage a team
Nice to Have
Clinical Safety standards adherence, Retail math skills, Inventory control experience, Loss prevention experience, Visual merchandising standards, Knowledge of skin care, Knowledge of infection control
What You'll Do.
Create magical customer experiences
Ensure customer safety and comfort
Provide clear client communication
Educate customers on aftercare
Conduct thorough ear evaluation
Offer personalized styling advice
Maintain sterile environment
Greet and engage customers
Deliver celebratory customer service
Help customers choose jewelry
Handle customer inquiries
Maintain clean studio environment
Engage with local community
Address and resolve issues
Foster positive team culture
Recruit for open positions
Oversee inventory management
Ensure inventory control
Communicate Rowan's value
Convert piercing customers
Drive sales and profitability
Optimize appointments
Ensure proper daily coverage
Meet visual merchandising standards
Ensure product presentation
Ensure compliance with regulations
Ensure studio cleanliness
Stock piercing stations
Sterilize instruments
Train new staff members
Provide ongoing training
How You'll Work.
Team & Collaboration
Partnership with District Manager
Communication Scope
Verbal communication; Written communication
Full Job Description
## Description About Rowan: At Rowan, we are all about making ear piercing experiences a celebration full of joy! Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses – and celebration to every customer with our joyful approach to piercings and jewelry. Our priority is to offer a fun, celebratory, and safe ear piercing experience for everyone. When we say piercing for all, we mean it. Everybody is invited to this ear party! ## About This Role The Clinical Studio Manager (CSM) pierces, oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment. The ideal Clinical Studio Manager candidate will be a strong Rowan Nurse with a passion for retail, a commitment to safety and customer satisfaction, and an ability to drive sales and manage a team effectively. We are looking for an enthusiastic, customer-obsessed Clinical Studio Manager to join our team and oversee our Tempe Marketplace studio location. ## Key Responsibilities Piercing: Create magical and memorable customer experiences by combining top-notch clinical care with a celebratory atmosphere during each piercing session. Ensure customer's safety and comfort and smooth flow of customer care. Provide confident, clear, and professional communication with clients throughout their entire piercing experience. Educate customers on aftercare, promoting Rowan's After Care to support healing and ensure their well-being. Conduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice. Maintain a sterile and aseptic environment at the nurse station and on the procedure tray, ensuring all surfaces, instruments, and supplies are clean and properly sanitized to prevent contamination and promote customer safety. Use your expert knowledge of skin care and infection control and prevention to provide
Applying for this Clinical Studio Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about Rowan?
Real rants from real employees. Read before you apply.