Rowan
Ear piercing and hypoallergenic jewelry brand
ClinicalStudioManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Clinical Studio Manager at Rowan. Skills: Ear piercing, Clinical care, Customer service, Sales, Team management. Piercing. Overseeing daily operations of the ear piercing studio”
What You'll Achieve.
Highest level of customer service; Clean, safe, and welcoming environment; Magical and memorable customer experiences; Smooth flow of customer care; Customer well-being; Prevent contamination and promote customer safety; Joyful and memorable ear piercing experience; Customer satisfaction; Brand awareness; Traffic and appointments; Relaxed and confident piercing experience; Consistent delivery of exceptional customer service; Adherence to Rowan’s Clinical Safety standards and protocols; Meeting Studio targets and overall performance; Revenue growth; Performance-oriented culture; Meeting and exceeding goals; Optimal coverage; Payroll plans; Payroll accuracy; Studio compliance to policies and standard operating procedures; Loss prevention measures; Meeting or exceeding individual and Studio sales targets and performance metrics; Average order value; Revenue to target; Increasing LTV; Converting piercing customers to non piercing jewelry customers; Achieving team targets; Optimized appointments; Inventory sell-through; Meeting customer demand; Brand guidelines and standards; Health and safety regulations; Brand image; Ready for any customer needs; Studio performance reports; Customer feedback reports; Operational opportunities reports; Studio budgets met; Expenses tracked; Financial targets met
Industry & Context.
Analytical skills; Basic retail math; Calculating inventory on-hands; Tracking sales; Addressing and resolving any issues to maintain Rowan's clinical piercing standards
Ability to work a flexible schedule, including weekends and holidays, Weekend availability: 3 weekends per month, Climbing ladders, Bending, Lifting, Pushing, Reaching above and below the waist, Standing for a full 8-hour shift
What They're Looking For.
Must Have
Active RN or LPN/LVN License, Proven experience in a retail management role for 3-5 years, Proven leadership skills with the ability to inspire, motivate and develop a team, Customer-obsessed, you love being on a selling floor with your team leading by example and delivering exceptional, memorable customer experiences, Proven track record of driving sales and optimizing store profitability, Excellent customer service skills with a passion for creating memorable experiences, Ability to work a flexible schedule, including weekends and holidays, Thrives in a fast-paced environment, able to adapt to multiple priorities while ensuring daily expected standards and financial goals are met, Comfortable using technology, software systems and POS, Deep understanding of retail operations, including inventory management and visual merchandising, organizational and multitasking abilities, Excellent verbal and written communication skills, Analytical skills, including basic retail math, calculating inventory on-hands, tracking sales, Ability to lift up to 25 pounds, Standing for a full 8-hour shift is a regular part of this role
Nice to Have
Jewelry experience a plus, Knowledge of health and safety regulations, particularly related to piercing, is a plus
What You'll Do.
Overseeing daily operations of the ear piercing studio
Ensuring the highest level of customer service
and welcoming environment
Creating magical and memorable customer experiences
Ensuring customer safety and comfort
Providing clear and professional communication with clients
Educating customers on aftercare
Conducting ear evaluations
Offering personalized styling advice
Maintaining a sterile and aseptic environment
Using expert knowledge of skin care and infection control and prevention
celebratory atmosphere
Greeting and engaging with customers
Working on the selling floor leading by example
Delivering celebratory customer service
Helping customers choose and style ears with jewelry
Handling customer inquiries
Engaging with the local community to drive brand awareness
traffic and appointments
Creating a comforting atmosphere for customers
Monitoring the customer experience
Addressing and resolving issues
Overseeing all aspects of inventory management
Ensuring inventory control through POS accuracy and loss prevention measures
Meeting or exceeding individual and Studio sales targets and performance metrics
Driving sales and profitability
Ensuring all visual merchandising standards are met
Ensuring compliance with all health and safety regulations
Ensuring the studio and selling floor are neat
and reflects the brand image
Ensuring all piercing stations are stocked and ready
Sterilizing jewelry and needle piercing instruments
Preparing and submitting reports on studio performance
Ensuring studio budgets
and financial targets are met
Coordinating with corporate teams on marketing initiatives
and other company-wide activities
How You'll Work.
Team & Collaboration
Leading, coaching, and developing a team of studio staff, including Nurse Piercers and Sales Associates; Fostering a positive and inclusive team culture; Scheduling staff in partnership with District Manager; Recruiting for open studio positions; Working shoulder to shoulder with teams on the selling floor; Coaching and helping team members achieve their targets; Coordinating with corporate teams on marketing initiatives, product launches, and other company-wide activities
Communication Scope
Excellent verbal and written communication skills; Confident, clear, and professional communication with clients
Full Job Description
## Description About Rowan: At Rowan, we are all about making ear piercing experiences a celebration full of joy! Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses – and celebration to every customer with our joyful approach to piercings and jewelry. Our priority is to offer a fun, celebratory, and safe ear piercing experience for everyone. When we say piercing for all, we mean it. Everybody is invited to this ear party! ## About This Role The Clinical Studio Manager (CSM) pierces, oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment. The ideal Clinical Studio Manager candidate will be a strong Rowan Nurse with a passion for retail, a commitment to safety and customer satisfaction, and an ability to drive sales and manage a team effectively. We are looking for an enthusiastic, customer-obsessed Clinical Studio Manager to join our team and oversee our Tempe Marketplace studio location. ## Key Responsibilities Piercing: Create magical and memorable customer experiences by combining top-notch clinical care with a celebratory atmosphere during each piercing session. Ensure customer's safety and comfort and smooth flow of customer care. Provide confident, clear, and professional communication with clients throughout their entire piercing experience. Educate customers on aftercare, promoting Rowan's After Care to support healing and ensure their well-being. Conduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice. Maintain a sterile and aseptic environment at the nurse station and on the procedure tray, ensuring all surfaces, instruments, and supplies are clean and properly sanitized to prevent contamination and promote customer safety. Use your expert knowledge of skin care and infection control and prevention to provide pr
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