Rowan
Ear piercing and hypoallergenic jewelry
ClinicalStudioManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Clinical Studio Manager at Rowan. Skills: Ear piercing, Customer service, Sales, Team management, Retail operations. Oversee the daily operations of our ear piercing studio. Ensure the highest level of customer service”
What You'll Achieve.
Meeting or exceeding individual and Studio sales targets and performance metrics; Increasing LTV; Driving sales and profitability; Ensuring optimal coverage while achieving payroll plans; Meeting studio budgets, tracking expenses, and financial targets
Industry & Context.
Analytical skills; Basic retail math; Calculating inventory on-hands; Tracking sales
Ability to work a flexible schedule, including weekends and holidays, Full-time schedule: 5 full days per week, Weekend availability: 3 weekends per month, Tasks may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist, Ability to lift up to 25 pounds, Standing for a full 8-hour shift
What They're Looking For.
Must Have
Active RN or LPN/LVN License, Proven experience in a retail management role for 3-5 years, Proven leadership skills with the ability to inspire, motivate and develop a team, Customer-obsessed, you love being on a selling floor with your team leading by example and delivering exceptional, memorable customer experiences, Proven track record of driving sales and optimizing store profitability, Excellent customer service skills with a passion for creating memorable experiences, Ability to work a flexible schedule, including weekends and holidays, Thrives in a fast-paced environment, able to adapt to multiple priorities while ensuring daily expected standards and financial goals are met, Comfortable using technology, software systems and POS, Deep understanding of retail operations, including inventory management and visual merchandising, organizational and multitasking abilities, Excellent verbal and written communication skills, Proficient working in Google Suite (Calendar, Gmail, Sheets, and Documents), Analytical skills, including basic retail math, calculating inventory on-hands, tracking sales, Ability to lift up to 25 pounds, Standing for a full 8-hour shift
Nice to Have
Jewelry experience a plus, Knowledge of health and safety regulations, particularly related to piercing, is a plus
What You'll Do.
Oversee the daily operations of our ear piercing studio
Ensure the highest level of customer service
and welcoming environment
Educate customers on aftercare
Conduct ear evaluations and offer styling advice
Maintain a sterile and aseptic environment
Greet and engage with customers
Handle customer inquiries
Engage with the local community to drive brand awareness
traffic and appointments
and develop a team of studio staff
Oversee all aspects inventory management
Ensure compliance with all health and safety regulations
Ensure the studio and selling floor are neat
and reflects the brand image
Ensure all piercing stations are stocked and ready
Sterilize jewelry and needle piercing instruments
Mentor and train new nurses
Train and onboard new staff members
Prepare and submit reports on studio performance
Ensure studio budgets
and financial targets are met
Coordinate with corporate teams on marketing initiatives
and other company-wide activities
How You'll Work.
Team & Collaboration
Work shoulder to shoulder with teams on the selling floor; Lead, coach, and develop a team of studio staff; Foster a positive and inclusive team culture; Schedule staff in partnership with District Manager; Recruit for open studio positions; Coordinate with corporate teams
Communication Scope
Confident, clear, and professional communication with clients; Excellent verbal and written communication skills
Full Job Description
## Description About Rowan: At Rowan, we are all about making ear piercing experiences a celebration full of joy! Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses – and celebration to every customer with our joyful approach to piercings and jewelry. Our priority is to offer a fun, celebratory, and safe ear piercing experience for everyone. When we say piercing for all, we mean it. Everybody is invited to this ear party! ## About This Role The Clinical Studio Manager (CSM) pierces, oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment. The ideal Clinical Studio Manager candidate will be a strong Rowan Nurse with a passion for retail, a commitment to safety and customer satisfaction, and an ability to drive sales and manage a team effectively. We are looking for an enthusiastic, customer-obsessed Clinical Studio Manager to join our team and oversee our 2nd & PCH studio location. ## Key Responsibilities Piercing: Create magical and memorable customer experiences by combining top-notch clinical care with a celebratory atmosphere during each piercing session. Ensure customer's safety and comfort and smooth flow of customer care. Provide confident, clear, and professional communication with clients throughout their entire piercing experience. Educate customers on aftercare, promoting Rowan's After Care to support healing and ensure their well-being. Conduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice. Maintain a sterile and aseptic environment at the nurse station and on the procedure tray, ensuring all surfaces, instruments, and supplies are clean and properly sanitized to prevent contamination and promote customer safety. Use your expert knowledge of skin care and infection control and prevention to provide professi
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