PROCEPT BioRobotics
Healthcare
ClinicalSpecialist
“Clinical Specialist at PROCEPT BioRobotics. Skills: Product training, Clinical education, In-procedure support, OR workflow optimization, Procedural efficiency, Surgeon onboarding, Competency development, Sales collaboration, Field support. Deliver product training and clinical education to surgeons, staff, and new users. Support live procedures to ensure optimal OR workflow, setup, and troubleshooting across assigned accounts”
What You'll Achieve.
Regional Quota Attainment; Direct contribution to revenue through utilization growth; Operational Efficiency; Improved scheduling efficiency (e.g., AquaDays); Surgeon Satisfaction; High satisfaction scores; Positive qualitative feedback; Clinical Outcomes; Consistent delivery of safe, high-quality procedures; Surgeon Engagement; Growth in trained and active surgeons; Procedural Growth; Increase in procedures per account and per surgeon; Onboarding Progress; Completion of onboarding milestones and procedural proficiency
Industry & Context.
Troubleshooting during live cases; Problem-solving skills
Frequent travel is required, Comfortable working in complex surgical environments, Managing multiple stakeholders in the OR, Maintaining exceptional attention to detail, Work to build surgeon and staff confidence, competency, and expertise, Exercise independent judgment in planning, organizing, and performing their work, Maintain trained status for and comply with all relevant aspects of the PROCEPT BioRobotics Quality Management System, Understand and adhere to the PROCEPT BioRobotics Quality & EHS policies
What They're Looking For.
Must Have
Bachelor's degree or equivalent experience, Ability to travel 75% or greater as necessary, Achieve clinical proficiency such that you can cover a case independently within 60 days post-graduation of our internal sales training program, Aqua Academy.
Nice to Have
2-4 years clinical experience, interest in medical devices and robotics, communicator and engaging educator with excellent presentation skills, Collaborative team player with a commercially aligned, customer-focused mindset, Ability to influence surgeon adoption and drive procedural growth, Hands-on, adaptable, and willing to execute tactically in the field, Analytical thinker with attention to detail and problem-solving skills
What You'll Do.
Deliver product training and clinical education to surgeons
Support live procedures to ensure optimal OR workflow
and troubleshooting across assigned accounts
Provide in-service and field support
including installations and software updates
Execute procedural scheduling and efficiency improvements to maximize case coverage
Partner with Sales to identify opportunities for utilization growth and account retention
Collaborate with team members to drive program efficiency and ensure regulatory compliance
Support marketing and training events
including physical setup and presentations
Gather and relay customer insights to Marketing and R&D to inform product and program enhancements
Maintain accurate case log files
and administrative documentation in Salesforce
Upload cases logs as required to central repository for all cases supported
Track and document surgeon progression through the surgeon pathway
ensuring completion of required onboarding and competency milestones.
How You'll Work.
Team & Collaboration
Partner closely with Sales to identify opportunities for utilization growth and account retention; Collaborate with team members to drive program efficiency and ensure regulatory compliance; Share field insights with Sales, Marketing, and R&D to inform product enhancements, surgeon experience, and program improvements; Partnering with internal teams to support system updates, regulatory compliance, and field-based program needs; Cross-functional team building
Communication Scope
Communicator; Engaging educator; Excellent presentation skills; Share field insights; Relay customer insights
Process & Methodology
Procedural scheduling, Efficiency improvements, Maximize case coverage, Drive program efficiency, Plan organizing and performing work
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