ViCentra
Healthcare
ClinicalProductSpecialist
“Clinical Product Specialist at ViCentra. Skills: Sales, Product training, Client relationships. Drive product adoption. Drive customer satisfaction”
What You'll Achieve.
Increase revenue; Satisfied users
Industry & Context.
Problem-solving skills
Full driving license, Travel from time to time, On-call rota, Available outside normal hours
What They're Looking For.
Must Have
Bachelor's degree, Nursing background, 2+ years relevant experience, Medical device/pharmaceutical/MedTech sector experience, Affinity with Diabetes Type 1, Competence in assessing learning needs, Conducting product training, Proficient in Microsoft Office Suite, Experienced in using CRM systems, Fluent in English, Fluent in Dutch, Ability to learn technology quickly, Flexibility to adapt to changing environment, Applying professional ethics, Sound judgement, Ability to work independently, Prioritize multiple priorities, Address issues hands-on, Timeline driven environment, Communicating in clear and concise manner, Empathic, open, and approachable, Excellent planning skills, Organizational skills, Full driving license, Willingness to travel, Available outside normal working hours
Nice to Have
Proven track record
What You'll Do.
Drive product adoption
Drive customer satisfaction
Convert leads to accounts
Deliver high-quality training
Increase product knowledge
Increase product usage
Provide product information
Provide tailored solutions
Maintain relationships
Expand market presence
Increase market share
Identify retention initiatives
Implement retention initiatives
Ensure customer engagement
Ensure customer loyalty
Co-ordinate product training
Collaborate with Account Manager
Collaborate with other departments
Support Training Manager
Provide feedback on training modules
Promote product usage
Optimize product usage
Provide training to end users
Help customers meet goals
Serve as remote resource
Maintain product knowledge
Maintain service knowledge
Maintain market knowledge
Communicate knowledge across business
Use IT infrastructure
Ensure effective management reports
Participate in on-call rota
Ensure 24h availability
Facilitate legal controls
Facilitate regulatory controls
Act professionally towards customers
Act professionally towards stakeholders
Accept exploring opportunities
Utilize technical skills
Utilize problem-solving skills
Add value to job accomplishments
Ensure work within timescales
Ensure high level of accuracy
Work closely with departments
Work closely with stakeholders
How You'll Work.
Team & Collaboration
Sales colleagues; Marketing colleagues; Account Manager; Other departments; HCPs; End users; Colleagues; Key stakeholders
Communication Scope
Clear communication; Concise communication
Process & Methodology
Planning, Organizational skills, Prioritize multiple priorities, Timeline driven environment
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