University Health Network
Healthcare
ClinicalOperations,ShiftManager
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“Clinical Operations, Shift Manager at University Health Network. Manage patient flow and hospital capacity. Liaise with all units/areas to support hospital and nursing operations”
What You'll Achieve.
Support attainment of Hospital goals and objectives; Creating an environment that supports the Mission, Vision, Purpose, Principles, and Values of the Hospital; Addressing emergent issues; Facilitating the care of patients across services, other UHN sites, or in other facilities
Industry & Context.
Effective problem solving; analytical skills; Demonstrated ability to make appropriate decisions; exercise sound judgment; use considerable initiative
Criminal Record Check may be required
What They're Looking For.
Must Have
Completion of a Bachelor's degree program, Current certificate of competence with the College of Nurses of Ontario, Five (5) years of relevant experience, three (3) years of experience within an acute care setting, Basic Cardiac Life Support (B. C. L. S. ) program, Level II: Basic Rescuer certification, Demonstrated leadership experience, Willingness and ability to make effective decisions with regards to operations, after considering existing protocols and the current situation, Demonstrated commitment to learning, continuing education, and implementing positive changes, Excellent verbal/written communication, interpersonal, and negotiating skills, Effective time management and organizational skills, with the ability to organize work and set priorities, Effective problem solving and analytical skills, based upon a broad general knowledge of the Hospital, Knowledge of professional standards and Quality Assurance guidelines (College of Nurses of Ontario), Knowledge of legislation provisions, e. g. , Employment Standards Act, Substitutes Decision Act, Social Contract Act, Human Rights legislation, etc. , which impact the work performed, Knowledge of team dynamics, with the ability to work effectively as a team leader and team member, Demonstrated ability to make appropriate decisions, exercise sound judgment, and use considerable initiative, Ability to work independently and function effectively in a constantly changing work environment, Ability to be flexible and adapt to change quickly and effectively
Nice to Have
Master's degree, Two (2) years progressive administrative experience in a nursing setting, Critical Care experience, Experience working in a unionized environment, Membership in a specialty-related organization
What You'll Do.
Manage patient flow and hospital capacity
Liaise with all units/areas to support hospital and nursing operations
Assign and direct clinical and non-clinical staff
Ensure the appropriate delivery of care
Act as a consultant to internal/external health care professionals
Maintain professional development of self
Facilitate professional development of staff
Ensure staff complies with quality improvement programs
Respond to codes and act as site commander for emergent issues
Perform cross-functional and other duties
How You'll Work.
Team & Collaboration
Liaise with all units/areas to support hospital and nursing operations; Ensure effective communication and act as a consultant to internal/external health care professionals within/outside the Hospital setting and to family/community members; Knowledge of team dynamics, with the ability to work effectively as a team leader and team member
Communication Scope
Excellent verbal/written communication; interpersonal; negotiating skills
Full Job Description
UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education, and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education, and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine, and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto. UHN’s vision is to build A Healthier World , and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality. [www.uhn.ca](https://www.uhn.ca/) Union : Non-Union Number of Vacancies: 1 New or Replacement Position: Replacement Site : Toronto General Hospital, Toronto Western Hospital Department : Patient Flow Reports to : Director, Capacity, Access and Patient Flow Salary Range: $103,155 - $153,155 per annum Hours : 37.5 hours per week Shifts: Nights, evenings, weekends, holidays Status: Permanent Full Time Closing Date: June 9, 2026 Position Summary The Clinical Operations, Shift Manager (COSM) is a key member of the hospital administrative team, providing administrative and clinical support for staff within the site during non business hours. The COSM role is an opportunity for individuals who seek leadership challenges to learn about all facets of hospital operations and clinical programs within the hospital. The COSM has a high level of authority and autonomy and is expected to use judgement in making decisions which support attainment of Hospital goals and objectives, while creating an
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