ClinicalNavigator-PT(PRN)

About the Role The Clinical Navigator is responsible for utilizing professional clinical skills, including the ability to foster patient relationships through empathy and clinical experience, to provide personalized, high-touch support to patients throughout their musculoskeletal care journey. The role will engage with patients and providers to provide expert, clinically relevant, evidence-based care navigation. The Clinical Navigator will manage the intake process, including telephonic outreach to engage patients with the TailorCare program and manage a series of touch points throughout the care journey as the trusted clinical advocate. Each Clinical Navigator will be assigned to a specified patient caseload in which they are responsible for managing. The touch points will uncover patient barriers and internal motivators, guiding patients from onboarding and therapy initiation to milestone celebrations, motivation, maintenance, and eventual “graduation” from the program. You’ll work collaboratively to enhance the patient experience and support patient compliance and persistence initiatives by building individual relationships with patients. As a patient educator, you will provide ongoing education and therapy support to the patient, their caregiver, clinical staff, and/or support network. Primary Responsibilities Conduct outreach to patients eligible for TailorCare and educate them on the value of the program Conduct intake assessments to identify patient clinical issues and needs Provide health coaching throughout the journey to support adherence and compliance to their treatment plan Provide condition education and shared decision making with patients to identify the correct treatment plan to meet their goals Demonstrates empathy and effectively engages patients, creating a personalized relationship-based connection built on trust and rapport Utilize motivational patient interviewing tools to quickly and accurately anticipate and address patient barriers; persona