ClinicalLiaison

Serve as the daily on-site presence at the assigned facility

building and maintaining relationships with case managers

Identify patients appropriate for home health services through proactive engagement with discharge planning teams.

Conduct bedside visits with patients and families prior to discharge to introduce Adaptive Home Health

and answer questions.

Ensure the referral paperwork is complete

and submitted to the Adaptive intake team in real time — eliminating delays between referral and start of care.

Communicate directly with the intake team to expedite processing of referrals

resolve insurance verification issues

and remove barriers to timely SOC scheduling.

Track all pending referrals from the assigned facility and follow up daily until each patient is admitted and scheduled for their first visit.

Maintain a consistent

visible presence at the assigned facility — the expectation is that facility staff know the Clinical Liaison by name and view them as a trusted partner

Build trust with case managers and discharge planners by being responsive

clinically knowledgeable

and reliable in follow-through.

Proactively communicate patient outcomes and status updates back to the referring facility

including confirmation that home health has started

and any clinical concerns.

Serve as the first point of contact for facility staff who have questions about home health services

or patient progress after discharge.

Coordinate with the Account Executive on facility-specific strategy

and opportunities to expand referral volume from the assigned location.

Leverage clinical license and training to speak credibly with facility clinicians about patient conditions

home health service capabilities

and care transition best practices.

Conduct patient education during bedside visits on what to expect from home health

and how to prepare their home for clinical visits.

Communicate with patients and families post-discharge to confirm they have been contacted by Adaptive

are aware of their visit schedule

and feel supported during the transition.

Identify and escalate clinical concerns or barriers to care (e. g.

patient not homebound

complex wound requiring specialized supplies

DME needs) to the appropriate clinical or intake team member.

Support the Account Executive with clinical knowledge during facility presentations

and joint meetings with physicians or medical directors.

Ensure all required documentation (face-to-face encounter

insurance information

medication lists) is obtained from the facility before or at the time of referral.

Enter referral information into the EMR/intake system accurately and completely

reducing rework and intake team follow-up.