Beckman Coulter Diagnostics
Healthcare
ClinicalITTechnicalSupportSpecialist
“Clinical IT Technical Support Specialist at Beckman Coulter Diagnostics. Skills: advanced technical support, solving complex customer challenges, optimizing digital integration. Serve as the primary point of contact for high-level technical and clinical IT escalations across Europe. Provide expert on-site support to resolve complex issues related to clinical systems, software integrations, and connectivity with hospital IT infrastructure”
What You'll Achieve.
ensure the highest level of clinical IT excellence across Europe; achieve reliable, compliant, and efficient system performance; enhance patient care through technology; improve team efficiency; optimize processes; enhance customer satisfaction
Industry & Context.
solving complex customer challenges; analyze, diagnose, and resolve recurring technical challenges; root cause analysis; Excellent problem-solving and analytical skills
Travel required for about 75% across EMEA
What They're Looking For.
Must Have
Proven experience (3+ years) in clinical IT support, hospital systems integration, or medical device connectivity, understanding of networking, data security and healthcare IT environments, Excellent problem-solving and analytical skills with a proactive, customer-oriented approach, Fluent in English
Nice to Have
additional European languages are a plus
What You'll Do.
Serve as the primary point of contact for high-level technical and clinical IT escalations across Europe
Provide expert on-site support to resolve complex issues related to clinical systems
software integrations
and connectivity with hospital IT infrastructure
and resolve recurring technical challenges ensuring effective communication and alignment between customers
field service engineers
and global support teams
Drive initiatives to improve team efficiency
and enhance customer satisfaction
Participate in root cause analysis and implement preventive actions for critical incidents
deliver technical training and mentoring to regional support teams to strengthen overall expertise
Contribute to documentation
and knowledge sharing within the European service organization
How You'll Work.
Team & Collaboration
alignment between customers, field service engineers, and global support teams; mentoring to regional support teams; knowledge sharing within the European service organization
Communication Scope
effective communication
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