Phamily
Healthcare
ClinicalCareCoordinator(MA)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Clinical Care Coordinator (MA) at Phamily. Skills: Care management, Patient outreach, Clinical operations. Conduct high-volume patient outreach. Document patient interactions”
Industry & Context.
Proven problem-solver
Working MST Time Zone, Shift starting 10 AM EST
What They're Looking For.
Must Have
Certified Medical Assistant required, Minimum 3 years experience in care management, Prior use of electronic health records, Prior use of health care information systems, Access to reliable internet, Secure/private work environment
Nice to Have
Experience in population health preferred
What You'll Do.
Conduct high-volume patient outreach
Document patient interactions
Document care management activities
Support care management activities
Assist with patient onboarding
Assist with patient enrollment
Partner with client operations teams
Deliver training sessions
Adapt to evolving workflows
Adapt to evolving technology
Adapt to program demands
Contribute to positive patient experience
Contribute to positive family experience
Perform job functions in compliance
How You'll Work.
Team & Collaboration
Care team; Primary care physicians; Client operations teams; LPNs; RNs; Providers
Full Job Description
Location: Hybrid within 30 minutes of driving commute to Sandy Springs, GA Job Type: Full-time - 40 hours per week (WORKING MST TIME ZONE - SHIFT STARTING AT 10 AM EST) Department: Clinical Operations Reports to: Clinical Operations Manager Pay Range: $22.00-25.00/hour About Jaan Health/Phamily Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients. Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com. Role Description Jaan Health is seeking dynamic and motivated Certified Medical Assistants (CMA) Clinical Care Coordinators to join our care team and will report to the Clinical Operations Manager. They will support the development of patient-centered, team-based care, as well as support primary care physicians (PCPs) and practices in managing their panel of patients using a population management informatics tool. This role focuses on high-volume patient outreach through calls, texts, and care platform messaging, while ensuring accurate documentation and seamless workflow with the care team. In addition, this role will support key operational functions such as member enrollment, staff training, and client operations, bridging the gap between clinical expertise and operational execution. Key Responsibilities: Conduct high-volume
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