ClinicalBusinessOperationsRepresentative2

**_Current Employees:_** If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click [here](https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this [tip sheet](https://my.it.miami.edu/wda/erpsec/tipsheets/ER_eRecruiting_ApplyforaJob.pdf). The Bascom Palmer Eye Institute is currently seeking a full time Clinical Business Operations Representative to work in Naples, FL. The Clinical Business Operations Representative 2 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 2 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards. **CORE JOB FUNCTIONS** * Assists the department in managing expectations surrounding pre and post patient care. * Obtains or reviews all patient demographic information, insurance information and referral numbers. * Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information. * Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software. * Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs. * Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice. * Provides coverage for responsibilities of co-workers when assigned or as need arises. * Develops and promotes the use of effective methods of