Bascom Palmer Eye Institute
Healthcare
ClinicalBusinessOperationsRepresentative2
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Clinical Business Operations Representative 2 at Bascom Palmer Eye Institute. Skills: Patient care, Operations management. Facilitate prompt resolution of problems related to pre. Perform general administrative and receptionist functions”
Industry & Context.
Problem resolution
Work evenings, Work nights, Work weekends
What They're Looking For.
Must Have
Minimum 1 year of relevant experience, Skill in data entry with minimal errors, Ability to communicate effectively in both oral and written form, Ability to work evenings, nights, and weekends as necessary, Skill in collecting, organizing, and analyzing data, Ability to work independently and/or in a collaborative environment, Commitment to the University’s core values
What You'll Do.
Facilitate prompt resolution of problems related to pre
Perform general administrative and receptionist functions
Answer incoming calls
Manage patients efficiently
Acquire necessary patient care and records
Assist patients in a courteous
efficient and professional
Ensure adherence to divisional and departmental service standards
Manage expectations surrounding pre and post patient care
Obtain or review all patient demographic information
Obtain or review insurance information
Obtain or review referral numbers
Review clinical records for completeness
Answer multiple telephones for the department
Triage incoming calls
Document messages in the appropriate software
Greet visitors and callers
Handle visitor and caller inquiries
Direct visitors and callers to the appropriate employee
Work cooperatively with fellow employees to solve problems
Enhance the smooth and efficient flow of the
Provide coverage for responsibilities of co-workers
Develop and promote effective communication methods with physicians
Develop and promote effective communication methods with managers
Develop and promote effective communication methods with peers
Develop and promote effective communication methods with trainees
Develop and promote effective communication methods with staff
Maintain confidentiality of all information
Adhere to University policies and procedures
Adhere to unit-level policies and procedures
Safeguard University assets
How You'll Work.
Team & Collaboration
Work cooperatively with fellow employees; Communicate with physicians; Communicate with managers; Communicate with peers; Communicate with trainees; Communicate with staff
Communication Scope
Oral communication; Written communication
Full Job Description
**_Current Employees:_** If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click [here](https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this [tip sheet](https://my.it.miami.edu/wda/erpsec/tipsheets/ER_eRecruiting_ApplyforaJob.pdf). The Bascom Palmer Eye Institute is currently seeking a full time Clinical Business Operations Representative to work in Naples, FL. The Clinical Business Operations Representative 2 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 2 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards. **CORE JOB FUNCTIONS** * Assists the department in managing expectations surrounding pre and post patient care. * Obtains or reviews all patient demographic information, insurance information and referral numbers. * Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information. * Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software. * Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs. * Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice. * Provides coverage for responsibilities of co-workers when assigned or as need arises. * Develops and promotes the use of effective methods of
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