Mass General Brigham
Healthcare
Clinic/PracticeAssistantII
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Clinic/Practice Assistant II at Mass General Brigham. Skills: Administrative duties, Clinical functions, Patient scheduling, Billing forms. Perform routine administrative and clerical duties. Make patient appointments”
Industry & Context.
Solve routine issues
What They're Looking For.
Must Have
2-3 years office experience, Proficiency with all Office Suite, Knowledge of office operations and standards, Understanding of office procedures, Ability to use phone system, Manage non-routine phone calls, Solve routine issues, Communicate effectively in writing, Talk to others effectively, Understand written sentences and paragraphs, Correspond and communicate clearly, Compose/edit e-mail, memos and letters, Take complete and accurate messages, Manage one's own time, Manage the time of others, Well organized, Good time management skills, Manage multiple tasks effectively, Follow established protocols, Work within systems
Nice to Have
Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred
What You'll Do.
Perform routine administrative and clerical duties
Make patient appointments
Maintain appointment records
Greet and assist patients
Assist callers with routine inquiries
Schedule appointments
File materials in patient folders
Print appointment schedules
Process patient billing forms
Scan documents to patient medical record/LMR
Call for patient medical records
Call for laboratory test results
Handle prior authorizations
Screen prior authorizations
Take messages related to prior authorizations
Handle provider questions
Screen provider questions
Take messages related to provider questions
Handle prescription refills
Screen prescription refills
Take messages related to prescription refills
Take messages related to test results
Act as Super User for scheduling systems
Act as Super User for registration systems
Act as Super User for billing systems
Provide assistance to others in scheduling
Provide training to others in scheduling
Provide assistance to others in registration
Provide training to others in registration
Provide assistance to others in billing
Provide training to others in billing
Perform complex surgical scheduling
Perform specialized surgical scheduling
Perform schedule changes/locking
How You'll Work.
Team & Collaboration
Provide assistance and training to others
Communication Scope
Assist callers; Convey information
Full Job Description
Site: Massachusetts Eye and Ear Infirmary Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. _**Job Summary**_ Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No Essential Functions -Perform routine administrative and clerical duties relating to a clinical service or physician practice office. -Make patient appointments and maintain appointment records. -Greet and assist patients. -Answer telephones, assist callers with routine inquiries, and schedule appointments. -File materials in patient folders, and print appointment schedules. -Process patient billing forms and scan documents to patient medical record/LMR. -Call for patient medical records and laboratory test results. -Open and distribute unit mail or faxes. -Type forms, records, schedules, memos, etc., as directed. -May be required to accept co-payments. -Handles, screens and/or takes messages related to prior authorizations, -provider questions, prescription refills, and test results. -Acts as "Super User" for scheduling, registration and billing systems. -Provides assistance and training to others in these areas. -May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advance
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