Clinic Operations Assistant
ClinicOperationsAssistant
Neural analysis suggests this role is
optimal for Mid candidates.
“Clinic Operations Assistant at Clinic Operations Assistant. Skills: Clinic Operations, Patient Access, Insurance Billing, Administrative Support. Coordinate daily administrative functions. Support efficient patient access”
What You'll Achieve.
Ensures efficient patient access services; Ensures accurate insurance processing; Ensures effective coordination of administrative systems; Promotes efficient clinic operations; Helps maintain a positive and welcoming environment
Industry & Context.
Assist in resolving insurance claim issues, denials, discrepancies, and complex patient service concerns; Serve as a resource for front desk staff in resolving operational questions and patient access issues; Demonstrated experience to successfully navigate challenging situations in the workplace, while using good judgement
Must have the physical stamina to work long hours and/or more than 5 days per week, Applicants must be legally authorized to work in the United States and must not require sponsorship now or in the future.
What They're Looking For.
Must Have
High school graduate or equivalent, Minimum of four years of relevant work experience, Demonstrated administrative and organizational skills, Experience with various computer software applications such as Microsoft Office and/or equivalent, Data entry experience, Typing and spelling competency with grammar and proofreading skills, Possess verbal and written communication skills, Demonstrated experience to successfully provide quality customer service, Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others, Demonstrated experience to successfully coordinate large projects, Demonstrated experience to successfully handle multiple demands efficiently, Demonstrated experience to successfully organize and prioritize workload, Demonstrated experience to successfully navigate challenging situations in the workplace, while using good judgement, Demonstrated experience to successfully work under pressure and meet deadlines, Demonstrated experience to successfully maintain satisfactory work performance and attendance records, Ability to successfully maintain positive intercultural and interpersonal relationships
Nice to Have
Five (5) years of relevant experience, Knowledge of Front office medical systems, principles, and practices, Experience with underserved vulnerable populations, Knowledge of medical billing and coding procedures, Proficiency in medical office management software and electronic health record systems, understanding of healthcare regulations and compliance requirements, Familiarity with medical terminology and basic clinical procedures, Experience with NCQA, AAAHC, and/or JC accreditation process
What You'll Do.
Coordinate daily administrative functions
Support efficient patient access
Provide front desk coverage
Support patient registration
Maintain administrative components of EHR
Coordinate with clinical staff
Serve as lead for insurance billing
Monitor billing activity
Coordinate with external billing partners
Assist in managing administrative purchasing
Collaborate with university finance offices
Assist with maintaining compliance
Support continuous improvement of procedures
Serve as a resource for front desk staff
Assist with operational reporting
Participate in professional development
How You'll Work.
Team & Collaboration
Working closely with clinical staff; Working closely with front desk personnel; Working closely with university administrative offices; Coordinate with external billing partners; Coordinate with insurance providers; Coordinate with university financial offices; Coordinate with internal departments; Coordinate with vendors; Collaborate with university finance offices
Communication Scope
Possess verbal and written communication skills
Process & Methodology
Coordinate large projects, Coordinate work activities of others
Full Job Description
The Clinic Operations Assistant supports the administrative operations of the Campus Health Center by coordinating front office workflows, insurance billing and revenue cycle processes, and administrative purchasing activities. This position ensures efficient patient access services, accurate insurance processing, and effective coordination of administrative systems that support the delivery of high-quality care to students. Working closely with clinical staff, front desk personnel, and university administrative offices, this role promotes efficient clinic operations, supports compliance with healthcare regulations, and helps maintain a positive and welcoming environment for students seeking health services. **Job Type:** Professional Support Staff **Job Classification & Benefits:** C4 Level. Minimum starting wage of $23.23 per hour [ _Comprehensive benefits package_](https://www.gvsu.edu/hro/benefits/professional-support-staff-benefits-457.htm) including medical, vision, dental, life insurance, generous employer retirement contributions, wellness resources and tuition waiver effective on date of hire. **Essential Functions:** * Coordinate daily administrative functions of the Health Center to support efficient patient access, front office operations, and overall clinic workflow. * Provide front desk coverage as needed, including greeting students and visitors, answering phones, responding to inquiries, checking patients in and out, and directing individuals to appropriate resources or services. * Support consistent and accurate patient registration, appointment scheduling, and front desk workflows, including maintaining accurate patient insurance information and required billing documentation. * Maintain administrative components of the electronic health record (EHR) system related to patient access, scheduling, and billing processes. * Coordinate with clinical staff to promote efficient patient flow, communication across clinic services, and supply ordering needs
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