Celonis
Public Sector
ClientValuePartner-PublicSector
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Value Partner - Public Sector at Celonis. Skills: Customer value, Executive relationships, Business transformation. Develop relationships with stakeholders. Ensure engagements are staffed”
What You'll Achieve.
Maximize value; Drive business transformation; High-quality project completion; Client satisfaction; Meeting usage targets; Meeting adoption targets
Industry & Context.
Data-driven decision making
What They're Looking For.
Must Have
10 years customer success experience, 10 years strategy consulting experience, Public Sector experience, Experience driving transformation programs, Experience with process re-engineering, Experience with implementations, Experience with change management practices, Ability to navigate large organizations, Power of persuasion, Know how to work with internal resources, Design opportunities, Pitch opportunities, Sell opportunities, Consultative approach with executives
Nice to Have
AI-based transformation experience is a plus
What You'll Do.
Develop relationships with stakeholders
Ensure engagements are staffed
Mentor customer on organization design
Mentor and coach team members
Influence key customer stakeholders
Establish Celonis program roadmap
Establish detailed value plans
Resolve customer escalations
Internalize customer strategy
Drive Celonis delivery alignment
Support customer in solving problems
Drive value realization
Drive adoption within accounts
Ensure project completion
Ensure client satisfaction
Meet adoption targets
Organize customer advisory boards
Act as voice of customer
Collaborate on advocacy strategies
Drive customer presence
Drive customer sponsorship
Serve as Celonis leader
Collaborate on innovation development
Contribute to playbooks
How You'll Work.
Team & Collaboration
Cross-functional Celonis teams; Internal resources; Customer advocacy team
Communication Scope
Executive communication
Process & Methodology
Project management
Full Job Description
Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet. The Role: The Client Value Partner (Public Sector) role is a key addition to our broader Value Engineering team and will play a crucial role in Celonis’ growth strategy. As a CVP, you will spearhead our mission of data-driven business transformation with our most strategic customers within the Public Sector. You will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis. The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform their business while mobilizing the necessary Celonis resources. In collaboration with our cross-functional Celonis teams, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform. The CVP will also champion transformational initiatives across Celonis and customer accounts, fostering innovation and strategic change to maximize value and drive business transformation. We seek experienced professionals with a proven track record in managing executive relationships, driving profitable growth, and blending industry expertise with strong analytical and consulting skills. Join us at the forefront of one of
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