Celonis

Public Sector

ClientValuePartner-PublicSector

£115–165k ~AI est. London, United Kingdom
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Client Value Partner - Public Sector at Celonis. Skills: Customer value, Executive relationships, Business transformation. Develop relationships with stakeholders. Ensure engagements are staffed”

What You'll Achieve.

Maximize value; Drive business transformation; High-quality project completion; Client satisfaction; Meeting usage targets; Meeting adoption targets

Industry & Context.

Public Sector
Problems you'll solve

Data-driven decision making

What They're Looking For.

Must Have

10 years customer success experience, 10 years strategy consulting experience, Public Sector experience, Experience driving transformation programs, Experience with process re-engineering, Experience with implementations, Experience with change management practices, Ability to navigate large organizations, Power of persuasion, Know how to work with internal resources, Design opportunities, Pitch opportunities, Sell opportunities, Consultative approach with executives

Nice to Have

AI-based transformation experience is a plus

What You'll Do.

Develop relationships with stakeholders

Ensure engagements are staffed

Mentor customer on organization design

Mentor and coach team members

Influence key customer stakeholders

Establish Celonis program roadmap

Establish detailed value plans

Resolve customer escalations

Internalize customer strategy

Drive Celonis delivery alignment

Support customer in solving problems

Drive value realization

Drive adoption within accounts

Ensure project completion

Ensure client satisfaction

Meet adoption targets

Organize customer advisory boards

Act as voice of customer

Collaborate on advocacy strategies

Drive customer presence

Drive customer sponsorship

Serve as Celonis leader

Collaborate on innovation development

Contribute to playbooks

How You'll Work.

Team & Collaboration

Cross-functional Celonis teams; Internal resources; Customer advocacy team

Communication Scope

Executive communication

Process & Methodology

Project management

Full Job Description

Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet. The Role: The Client Value Partner (Public Sector) role is a key addition to our broader Value Engineering team and will play a crucial role in Celonis’ growth strategy. As a CVP, you will spearhead our mission of data-driven business transformation with our most strategic customers within the Public Sector. You will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis. The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform their business while mobilizing the necessary Celonis resources. In collaboration with our cross-functional Celonis teams, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform. The CVP will also champion transformational initiatives across Celonis and customer accounts, fostering innovation and strategic change to maximize value and drive business transformation. We seek experienced professionals with a proven track record in managing executive relationships, driving profitable growth, and blending industry expertise with strong analytical and consulting skills. Join us at the forefront of one of

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