Boldr
Outsourcing/Offshoring
ClientTrainer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Trainer at Boldr. Skills: Client Training, Process Improvement, AI-enabled systems. Lead training on AI-enabled systems. Conduct training sessions for new businesses”
What You'll Achieve.
Ensure smooth onboarding for new businesses; Equip team members with knowledge and skills; Refine processes and enhance operational efficiency; Ensure long-term success; Ensure smooth transitions; Measure impact and inform future training improvements
Industry & Context.
Analytical and critical thinker; Analytical skills with ability to use data
What They're Looking For.
Must Have
Training skills, Proficiency with learning management systems, Foundational understanding of AI, Experience with AI enabled platforms, Analytical skills
What You'll Do.
Lead training on AI-enabled systems
Conduct training sessions for new businesses
Train client teams on ongoing basis
Develop and execute training plans
Assess training effectiveness
Develop training materials
Utilize learning methodologies
Standardize training documentation
Assist in creating training data
Identify learning gaps
Collaborate with internal teams
Support in reviewing curricula
Provide hands-on support
Ensure training content delivered
Act as knowledge resource
Ensure seamless transition
Collect and analyze training data
How You'll Work.
Team & Collaboration
Collaboration with clients and internal stakeholders; Partner with clients and internal stakeholders; Collaborate with internal teams; Support in reviewing training curricula based on feedback
Communication Scope
Written communication; Verbal communication
Full Job Description
A LITTLE BIT ABOUT Boldr * Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide. * We are a global team, united by our desire to connect diverse people with common values for boldr impact. * We employ just over a thousand team members across five countries and want to employ over 5,000 people by 2027, if not sooner. LET’S START WITH OUR VALUES * Meaningful connections start with AUTHENTICITY * We do our best work by being CURIOUS * We grow by remaining DYNAMIC * Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE * At the heart of great partnerships, we’ll always find EMPATHY ### WHAT IS YOUR ROLE As a Client Trainer under the Implementations team, you will be responsible for leading training initiatives for both clients and internal client team members. You will play a critical role in ensuring smooth onboarding for new businesses, equipping team members with the necessary knowledge and skills, and continuously improving training programs. Your collaboration with clients and internal stakeholders will help refine processes and enhance overall operational efficiency. Your role also includes collaborating with new and existing client teams to refine processes and providing support post-go-live to ensure long-term success. WHAT WILL YOU DO Client & Internal Team Training * Lead training on AI-enabled systems and tools, providing clear and practical guidance on their effective use. Join initial client training sessions to learn about their processes. * Conduct training sessions for all incoming new businesses during the implementation phase. * Train client teams on an ongoing basis as needed for expansion, process updates, or team transitions. * Develop and execute structured training plans tailored to client needs and internal processes. * Assess training effectiveness through post-training evaluations and feedback collection. * Develop trainin
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