GMO
Finance / FinServ
ClientSystemsManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Client Systems Manager at GMO. Skills: Client Systems Management, Software Engineering Team Leadership, CRM Platform Management, Stakeholder Engagement, Application Ownership & Delivery, Platform Modernization. leads a software engineering team responsible for the platforms that power GMO's Global Client Relations, Digital Marketing, Investment Analysis and Shareholder Services functions. deliver and evolve client-facing systems-including CRM, client engagement tools, sales enablement platforms,”
Industry & Context.
Lead response to critical production issues; coordinating triage, resolution, and post-incident follow-up
What They're Looking For.
Must Have
10+ years of experience in technology, at least 3 years managing engineering or IT teams, Experience developing/managing large scale applications and platforms, Experience managing enterprise CRM platforms, Experience managing client-facing SaaS ecosystems, Experience managing CMS platforms, Experience managing Marketing Automation tools, stakeholder management comfortable engaging with senior business and technology leaders, able to translate business requirements into technical specifications, Familiarity with software delivery practices, Familiarity with vendor risk management, Familiarity with regulatory compliance requirements
Nice to Have
Financial services, investment management industry, and wealth management/intermediary background strongly preferred, Salesforce preferred, Actively engaged with market-leaders in the investment management industry to understand best-in-class client data-infrastructure and distribution and marketing platforms, Experience with, or exposure to, Performance Measurement and Investment Analysis concepts and systems
What You'll Do.
leads a software engineering team responsible for the platforms that power GMO's Global Client Relations
Investment Analysis and Shareholder Services functions
deliver and evolve client-facing systems-including CRM
client engagement tools
sales enablement platforms
and client/fund performance systems
and operational excellence across the technology suite
and day-to-day delivery for client technology systems
Lead initiatives to enhance CRM capabilities
integration of generative AI features
Manage the gmo. com platform and client portal
oversee lead generation technology and workflows
Manage the day-to-day delivery for Performance Analytics and Shareholder Services platforms
Provide technical guidance to the team on design
and implementation decisions
Lead response to critical production issues
and post-incident follow-up across stakeholders
Manage vendor relationships
Ensure systems meet regulatory and compliance requirements
Drive adoption of GMO’s evolving software engineering practices within the Client Systems team
align shared infrastructure and standards
How You'll Work.
Team & Collaboration
partnering with Marketing, Product Distribution, Performance Analytics and other key stakeholders; Serve as the primary technology liaison for sales, marketing, client relations, and performance analytics teams; Represent Client Systems in cross-functional working groups and technology leadership forums; Manage and develop a team of software engineers and technical staff; Build collaborative partnerships with peer engineering managers across the Software Engineering & Platform Architecture group; Work closely with the Technology Transformation team; partnering with Security and Risk teams; Collaborate with Platform, Architecture, and Trading/Operations teams
Communication Scope
Provide regular project status and roadmap updates to senior leadership; stakeholder management comfortable engaging with senior business and technology leaders; able to translate business requirements into technical specifications
Process & Methodology
managing engineering or IT teams, managing large scale applications and platforms, managing enterprise CRM platforms, managing client-facing SaaS ecosystems, managing CMS platforms, managing Marketing Automation tools, managing vendor relationships, contract oversight
Full Job Description
## Description Company Profile Founded in 1977, GMO is a global investment manager committed to delivering superior long-term investment performance and advice to our clients. We offer investment strategies and solutions where we believe we are positioned to add the greatest value for our investors. These include multi-asset class, equity, fixed income and alternative offerings. We manage approximately $82bn for a client base that includes many of the world’s most sophisticated institutions, financial intermediaries, and private clients. Industry-wide, we are well known for our focus on valuation-based investing, willingness to take bold positions when conditions warrant, and candid and academically rigorous thought leadership. Jeremy Grantham, GMO’s Co-Founder and Long-Term Investment Strategist, is renowned as an expert in identifying speculative investment bubbles and also as a leading climate investor and advocate. GMO is privately owned and employs over 430 people worldwide. We are headquartered in Boston, with additional offices in Europe, Asia and Australia. Our company-wide culture emphasizes commitment to clients, intellectual curiosity, and open debate. We celebrate and respect our differences, while embracing and valuing what each of us brings to work, as we know that diverse teams in an inclusive, caring environment achieve higher engagement and better client results. Please follow the prompts included in this job posting to apply. The application window for this role is anticipated to remain open until the job is filled, or as otherwise determined by GMO. ## About the Role The Client Systems Manager leads a software engineering team responsible for the platforms that power GMO's Global Client Relations, Digital Marketing, Investment Analysis and Shareholder Services functions. Success in this role would be defined by partnering with Marketing, Product Distribution, Performance Analytics and other key stakeholders, to deliver and evolve client-
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