Witherite Law Group
Personal Injury Law
ClientSupportSupervisor
“Client Support Supervisor at Witherite Law Group. Skills: Client Support, Supervision, Performance Management. Oversee daily operations. Monitor team performance”
What You'll Achieve.
Ensure service level agreements (SLAs) are met; Maintain high standards of case and call quality
Industry & Context.
Office environment, Remain in stationary position up to 50% of the time, Occasionally move about inside the office, Occasionally ascends/descends stairs, Operates computer and office machinery, Occasionally moves supplies weighing up to 10 pounds
What They're Looking For.
Must Have
2 years previous related experience, Excellent organizational skills, Outstanding attention to detail, Knowledge of MS Office, Knowledge of Outlook, Knowledge of Adobe, Ability to quickly learn case management software, Professional appearance and behavior
What You'll Do.
Oversee daily operations
Monitor team performance
Maintain case quality
Maintain call quality
Foster team development
Conduct performance evaluations
Write disciplinary actions
Assist new hire training
Assist One-on-One training
Oversight of conversion
Oversight of referrals
Oversight of rejections
Oversight of lost cases
Oversight of performance log
Oversight of Webhit/PNC Email
Assist associates on case questions
Assist with team events
Display professionalism
Delegate responsibilities
Upkeep training cycle
How You'll Work.
Team & Collaboration
Delegate responsibilities amongst leadership team
Communication Scope
Ability to communicate information; Ability to exchange accurate information
Applying for this Client Support Supervisor role?
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