ClientSupportSpecialist-IT

Job Description ## **Location** Los Angeles, CA (WGC) Pomona, CA (DOC ) _Periodic travel to additional Authority facilities may be required._ ## ## **Position Overview** ICF is seeking experienced **Client Support Specialists – IT** to provide hands‑on, enterprise‑level technical support to the Southern California Regional Rail Authority (SCRRA) under Contract **SP614** ‑**25**. This role delivers end‑user computing support across hardware, software, and collaboration tools in a fast‑paced, mission‑critical transit environment. The Client Support Specialist will serve as a trusted frontline resource, ensuring reliable technology operations for Authority staff while supporting ongoing enhancements and technology modernization efforts. ## ## **Key Responsibilities** The Client Support Specialist will: * Deliver **in** ‑**person, phone, and remote helpdesk support** for hardware and software issues across multiple facilities. * Support **enterprise end** ‑**user environments** serving 200+ users, ensuring timely resolution of incidents and service requests. * Provision, configure, and maintain **user equipment** , including desktops, laptops, tablets, smartphones, VoIP phones, and peripherals. * Manage **mobile device enrollment and support** using enterprise MDM platforms. * Perform **asset lifecycle management** , including procurement coordination, inventory tracking, assignment, retirement, and disposal. * Install, configure, and troubleshoot **local and network printers**. * Support and maintain **audio/video conferencing systems** and meeting room technologies. * Create, maintain, and update **user guides, SOPs, and knowledge** ‑**base documentation**. * Provide **end** ‑**user training** , including development of job aids and pre‑recorded training videos. * Support specialized operational systems, including: * Passenger Wi‑Fi and information systems * Automatic passenger count systems * Participate in **after** ‑**hours, weekend, and emergency support** as requ