Pavago
Staffing and Recruiting
ClientSupport&SchedulingSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Support & Scheduling Specialist at Pavago. Skills: Client Support, Scheduling, Lead Management, CRM. Handle inbound and outbound calls professionally. Respond quickly to new leads and inquiries”
What You'll Achieve.
Number of qualified appointments booked; Lead response time; Appointment show rate; CRM accuracy and activity tracking; Pipeline movement and scheduling efficiency; Client responsiveness and communication quality
Industry & Context.
Proactively solve problems instead of waiting for direction
Based in Latin America, Comfortable working U. S. business hours
What They're Looking For.
Must Have
Fluent, professional English with a neutral or clear accent, Confident phone communication skills, Appointment setting experience, Customer service experience, Scheduling experience, Client support experience, Administrative coordination experience, Experience using CRM systems, Organization and multitasking abilities, Comfortable working U. S. business hours, Ability to work independently with minimal supervision, Based in Latin America
Nice to Have
Experience in HVAC, Experience in Roofing, Experience in Landscaping, Experience in Contractor services, Experience in Home services industries, Familiarity with Google Calendar, Familiarity with Calendly, Familiarity with HubSpot, Experience supporting U. S. -based clients or businesses
What You'll Do.
Handle inbound and outbound calls professionally
Respond quickly to new leads and inquiries
Follow up consistently to maximize appointment conversions
Qualify leads based on company criteria
Guide prospects through the scheduling process
Maintain communication throughout the client journey
Schedule appointments between prospects and internal teams
Manage calendars and avoid scheduling conflicts
Send reminders and confirmations before appointments
Handle cancellations and rescheduling efficiently
Maintain accurate lead records inside the CRM
Keep pipeline stages organized and updated
Ensure documentation discipline and clean workflows
Support day-to-day administrative coordination
Manage email follow-ups and operational communication
Maintain organized digital records and systems
Assist leadership and internal teams with operational needs
How You'll Work.
Team & Collaboration
Schedule appointments between prospects and internal teams; Communicate with internal team members to keep schedules organized; Assist leadership and internal teams with operational needs
Communication Scope
Fluent, professional English with a neutral or clear accent; Confident phone communication skills; Client-facing communication
Full Job Description
### **📞 Client Support & Scheduling Specialist** **Full-Time Remote | U.S. Business Hours** ### **🚀 About the Role** We’re hiring a highly organized and phone-confident **Client Support & Scheduling Specialist** to support day-to-day operations, manage inbound leads, and keep the scheduling pipeline running smoothly. This is not a passive admin role. You’ll be one of the first points of contact for potential clients — responsible for: * Responding quickly to inquiries * Following up consistently * Qualifying leads * Turning conversations into booked appointments This role is ideal for someone who thrives in: * Client-facing communication * Appointment setting * Operational coordination * Fast-paced service environments If you’re proactive, detail-oriented, and confident on the phone, this role is a strong fit. ### **🔥 What You’ll Own** ### **Phone & Lead Management** * Handle inbound and outbound calls professionally and confidently * Respond quickly to new leads and inquiries * Follow up consistently to maximize appointment conversions * Qualify leads based on company criteria * Guide prospects through the scheduling process * Maintain strong communication throughout the client journey ### **Appointment Setting & Calendar Coordination** * Schedule appointments between prospects and internal teams * Manage calendars and avoid scheduling conflicts * Send reminders and confirmations before appointments * Handle cancellations and rescheduling efficiently * Ensure no qualified opportunity slips through the pipeline ### **CRM Management & Pipeline Tracking** * Maintain accurate lead records inside the CRM * Log: * Calls * Notes * Appointment updates * Follow-ups * Keep pipeline stages organized and updated * Ensure strong documentation discipline and clean workflows ### **Administrative & Operational Support** * Support day-to-day administrative coordination * Manage email follow-ups and operational communication * Maintain organized digital records and systems * Assi
Applying for this Client Support & Scheduling Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Pavago?
Real rants from real employees. Read before you apply.