Pavago
Staffing and Recruiting
ClientSupport&SchedulingSpecialist
“Client Support & Scheduling Specialist at Pavago. Skills: Client Support, Scheduling, Lead Management, CRM Management. Handle inbound and outbound calls professionally and confidently. Respond quickly to new leads and inquiries”
What You'll Achieve.
Number of qualified appointments booked; Lead response time; Appointment show rate; CRM accuracy and activity tracking; Pipeline movement and scheduling efficiency; Client responsiveness and communication quality
Industry & Context.
Proactively solve problems instead of waiting for direction
Based in Latin America, Comfortable working U. S. business hours
What They're Looking For.
Must Have
Fluent, professional English with a neutral or clear accent, Confident phone communication skills, Experience in appointment setting, Experience in customer service, Experience in scheduling, Experience in client support, Experience in administrative coordination, Experience using CRM systems, Organization and multitasking abilities, Comfortable working U. S. business hours, Ability to work independently with minimal supervision, Based in Latin America
Nice to Have
Experience in HVAC, Experience in Roofing, Experience in Landscaping, Experience in Contractor services, Experience in Home services industries, Familiarity with Google Calendar, Familiarity with Calendly, Familiarity with HubSpot, Experience supporting U. S. -based clients or businesses
What You'll Do.
Handle inbound and outbound calls professionally and confidently
Respond quickly to new leads and inquiries
Follow up consistently to maximize appointment conversions
Qualify leads based on company criteria
Guide prospects through the scheduling process
Maintain communication throughout the client journey
Schedule appointments between prospects and internal teams
Manage calendars and avoid scheduling conflicts
Send reminders and confirmations before appointments
Handle cancellations and rescheduling efficiently
Maintain accurate lead records inside the CRM
Keep pipeline stages organized and updated
Ensure documentation discipline and clean workflows
Support day-to-day administrative coordination
Manage email follow-ups and operational communication
Maintain organized digital records and systems
Assist leadership and internal teams with operational needs as required
How You'll Work.
Team & Collaboration
Coordinate calendars with internal teams; Communicate with internal team members to keep schedules organized; Assist leadership and internal teams with operational needs
Communication Scope
Fluent, professional English with a neutral or clear accent; Confident phone communication skills; Client-facing communication
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