Numerix
financial technology
ClientSupportRepresentativeTier1
“Client Support Representative - Tier 1 at Numerix. Skills: Client Support, Problem-solving, Communication. Manage inbound support requests. Resolve common issues”
What You'll Achieve.
First Response Time (FRT); Case Resolution Time (within SLA); Customer Satisfaction (CSAT); Case Quality & Documentation Accuracy; Backlog Management; Consistently meets or exceeds SLA and CSAT targets; Demonstrates ownership of cases from intake through resolution; Effectively triages and escalates issues with minimal rework; Contributes to continuous improvement of support processes and documentation
Industry & Context.
Problem-solving skills; Analytical abilities
French is a advantage
What They're Looking For.
Must Have
Client Support, Excellent problem-solving and analytical abilities, Ability to manage multiple tasks and prioritize effectively in a fast-paced environment, High attention to detail and organizational skills, Customer-focused mindset with a professional and courteous approach
Nice to Have
Experience with ticketing systems (e. g. , Salesforce, Zendesk, JIRA Service Management), Familiarity with SaaS products or financial/technical platforms, Exposure to working in a global, multi-time-zone support model, Basic technical troubleshooting skills (APIs, logs, data validation, etc. )
What You'll Do.
Manage inbound support requests
Resolve common issues
Ensure high-quality client experience
Provide timely and professional communication
How You'll Work.
Team & Collaboration
Collaborative team culture
Communication Scope
Professional communication
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