SupplyCore
Military
ClientSupportRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Support Representative at SupplyCore. Skills: Customer service, Communication, Problem resolution, Contract knowledge. Serve as the primary contact for customers. Function as the liaison between customers and agencies in overseeing all orders and issues”
Industry & Context.
Provide solutions with respect to evolving customer needs; Problem resolution; Use critical thinking to find creative solutions to customer challenges
What They're Looking For.
Must Have
High School Diploma or GED equivalent, 2 years’ experience in a customer service position, Excellent written and verbal communication and people skills, Bilingual in Japanese and English, with the ability to communicate effectively in both languages, Highly meticulous and organized to execute multiple tasks at once with different requirements, adhering to deadlines, Proven ability to shift focus as needed and independently prioritize, attention to detail is needed, Ability to review and understand multiple contracts and different requirements, Self-driven and proactive in nature with a sense of accountability that takes initiative to complete tasks under minimal supervision, Ability to be agile and resourceful and use critical thinking to find creative solutions to customer challenges, Demonstrates team building qualities such as assisting team members and collaborating with internal departments of varying levels of expertise, when necessary, PC proficiency in Microsoft Office (e.g., Outlook, Word, Excel, and PowerPoint)
Nice to Have
Experience supporting government customers
What You'll Do.
Serve as the primary contact for customers
Function as the liaison between customers and agencies in overseeing all orders and issues
Collaborate with various associates and departments to ensure smooth processing of customer orders
Provide solutions with respect to evolving customer needs
Proactively monitor customers’ accounts for potential growth in sales and services
Drive growth of contract sales and service jobs for new and existing customers through exceptional customer service and regular outreach
and document day-to-day communication
and problem resolution for all contacts within assigned customer locations while adhering to expected response times and escalation points
Maintain expert knowledge of assigned contract(s) to educate customers on contract guidelines & restrictions
Use internal systems to manage various aspects of order activity including placing orders
and service requests while adhering to the established time limits and metrics
Sourcing of Incidental Service requirements
Assist Sourcing Team in times of high volume
How You'll Work.
Team & Collaboration
Partner with associates to collaborate internally to deliver exceptional service to our customers; Collaborating with internal departments of varying levels of expertise, when necessary
Communication Scope
Excellent written and verbal communication; People skills; Engaging with customers to exchange information clearly and accurately in all situations; Bilingual in Japanese and English
Full Job Description
**About SupplyCore:** SupplyCore is a Certified Small Business federal contractor to the Department of Defense (DoD) and General Services Administration (GSA). We prioritize supporting our Military, allies, and Government customers worldwide. In partnership with our expansive supply chain, we provide products and services that enable our customers to complete their mission and sustain readiness anywhere. To learn more visit here; [One Company. One Mission. - SupplyCore Inc.](https://www.youtube.com/watch?v=JMe4KVxi4nA) **Job Summary** : As a Contract Support Representative, you will serve as the primary contact for our customers and function as the liaison between customers and agencies in overseeing all orders and issues. You will collaborate with various associates and departments to ensure smooth processing of customer orders and provide solutions with respect to evolving customer needs. You will proactively monitor customers’ accounts for potential growth in sales and services. **Key Deliverables and Responsibilities:** * Through exceptional customer service and regular outreach to our customer base, drives, growth of contract sales and service jobs for new and existing customers. * Provide, manage, and document day-to-day communication, support, and problem resolution for all contacts within assigned customer locations while adhering to expected response times and escalation points. * Maintain expert knowledge of assigned contract(s) to educate customers on contract guidelines & restrictions. * Use internal systems to manage various aspects of order activity including placing orders, quotes, proof of delivery, and service requests while adhering to the established time limits and metrics. * Partner with associates to collaborate internally to deliver exceptional service to our customers. * Sourcing of Incidental Service requirements * Assist Sourcing Team in times of high volume **Requirements** * High School Diploma or GED equivalent. May include military pers
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