Onbe
FinTech
ClientSupportManagerUK
“Client Support Manager UK at Onbe. Skills: Client support, Account management, Relationship building. Serve as subject matter expert. Review key reports and metrics”
What You'll Achieve.
Defend revenue; Support growth of existing account; Ensure accurate resolution of issues; Achieve healthy CSAT and NPS scores
Industry & Context.
Analyze data and discern issues or opportunities
Occasional travel may be required
What They're Looking For.
Must Have
3+ years of industry experience, experience in building & managing client relationships
Nice to Have
Undergraduate degree
What You'll Do.
Serve as subject matter expert
Review key reports and metrics
Participate in client budgeting
Conduct client conversations and presentations
Engage in implementation process
Ensure first-order health
Escalate client issues
Attend internal and external meetings
Assist in mentoring specialists
Work on internal development projects
How You'll Work.
Team & Collaboration
Works closely with Client Support Specialist and Client Services; Collaborate with Sales
Communication Scope
Excellent communication and relationship-building skills
Process & Methodology
Manage overall program health, Create Journey Map, Stay abreast of project health
Applying for this Client Support Manager UK role?
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