Two Circles
Sports & Entertainment Marketing
ClientSupportAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Support Analyst at Two Circles. Skills: Data management, Client support, Problem solving. Own and manage a queue of support issues. Prioritise effectively in a fast-paced environment”
Industry & Context.
Problem solving; Investigate issues independently; Troubleshoot issues; Identify root causes; Propose fixes
What They're Looking For.
Must Have
Experience or exposure to data-intensive environments, Foundational understanding of relational databases, Ability to produce clear, structured documentation, Ability to manage and prioritise a varied workload, Curiosity and persistence in problem solving, Comfortable working in a fast-paced, reactive environment, Attention to detail, organisation, and time management skills, Communication skills
Nice to Have
Relevant degree, Experience with Jira, Experience with data platforms, Experience with monitoring tools
What You'll Do.
Own and manage a queue of support issues
Prioritise effectively in a fast-paced environment
Monitor data management platform
Monitor associated data pipelines
Provide timely support
Take ownership of issues from identification through to
Coordinate with internal teams and clients
consistent communication
Support the onboarding of new clients
Configure data ingestion
Use Data Management hubs
Configure client environments
Manage client environments
Support feature releases
Investigate data issues
Contribute to product improvements
Contribute to process improvements
Manage multiple concurrent issues
Make progress on dependent tasks
Provide client-facing teams with insights
Support User Access Management processes
Ensure data is accurate
Ensure data is reliable
Uphold compliance standards
How You'll Work.
Team & Collaboration
Working closely with Engineering; Coordinating with internal teams; Collaborating with team members
Communication Scope
Clear articulation of issues; Clear articulation of updates; Clear articulation of outcomes
Full Job Description
We are Two Circles. We are a Sports & Entertainment Marketing business. We grow audiences and revenues. We do that by knowing fans best. We work with clients to help them understand & influence what their fans are doing – the way fans spend their money, the events that fans attend, the channels fans respond to, the content fans watch and more. And we use the understanding this gives us to help our clients grow. Grow their audiences and grow their revenues - both direct to consumer and business to business revenues. Our platforms and services are trusted by over 1000 clients globally, including the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike and Amazon. We are over 1000 people, based out of 15 offices, and we deliver work for sports and entertainment businesses of all shapes and sizes all over the world. **Requirements** Requirements Your main duties & responsibilities: * Own and manage a queue of support issues, prioritising effectively in a fast-paced, reactive environment with dynamic priorities * Monitor our data management platform and associated data pipelines, working closely with Engineering colleagues to troubleshoot issues and provide timely support * Take ownership of issues from identification through to resolution, coordinating with internal teams and clients, and ensuring clear, consistent communication throughout * Support the onboarding of new clients into our Data Analytics and Management products, including configuration of data ingestion, mapping, tracking, and dashboards * Use Data Management hubs to configure and manage client environments, implementing changes, testing, and supporting regular feature releases * Investigate and resolve data issues across the full data lifecycle (collection, processing, and presentation), identifying root causes and proposing fixes * Work across Technology teams to contribute to ongoing product and process improvements * Manage multiple concurrent issues, balancing priorities and making progress ev
Applying for this Client Support Analyst role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Two Circles?
Real rants from real employees. Read before you apply.