Ripple
Financial Services
ClientSupportAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Support Analyst at Ripple. Skills: Client support, Treasury software. Serve as main support contact. Address client issues”
What You'll Achieve.
Build long-term relationships; Meet SLAs; Exceed expectations
Industry & Context.
Problem-solving abilities; Assess complex issues; Identify root causes; Make informed decisions; Troubleshoot issues; Diagnose issues; Resolve issues
What They're Looking For.
Must Have
B2B technical support experience, SaaS environment experience, Comfort working with APIs, Comfort working with bank connectivity, Comfort working with payment formats, Analytical abilities, Problem-solving abilities, Assess complex issues, Identify root causes, Make informed decisions, Confidence operating in ambiguity, Proactive mindset, Continuous learning, Continuous improvement, Deliver high-quality customer experience, Responsive support, Clear communication, Solutions-oriented mindset, Think critically, Communicate clearly, Juggle competing priorities, Build trust easily, Balance client advocacy, Sound judgment, Sweat the details
Nice to Have
Treasury concepts familiarity, Banking concepts familiarity, Accounting concepts familiarity
What You'll Do.
Serve as main support contact
Address client issues
Address client inquiries
Deliver high-quality resolutions
Act as Tier 1 Support
Ensure responsive client interaction
Ensure knowledgeable client interaction
Ensure solution-focused client interaction
Troubleshoot issues with urgency
Troubleshoot issues with clarity
Resolve issues with urgency
Resolve issues with clarity
Keep clients informed
Prioritize incoming requests
Manage incoming requests
Get hands-on with systems
Get hands-on with workflows
Keep operations running smoothly
Improve client support
Improve client scaling
Diagnose payment formats
Diagnose connectivity
Diagnose inbound connectivity
Diagnose outbound connectivity
Resolve payment formats
Resolve inbound connectivity
Resolve outbound connectivity
Manage RSA credentials
Manage Symantec credentials
Solve complex problems
Elevate client experience
Tackle client challenges
Ensure clients onboarded
Ensure clients transitioned
Escalate to Development
Drive product improvements
Drive process improvements
How You'll Work.
Team & Collaboration
Cross-functional teams; Customer Success teams; Account Managers teams; Solutions teams; Development teams
Communication Scope
Clear communication
Full Job Description
At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed with the latest technology, Ripple Treasury empowers organizations on their path to strategic treasury. It enables total access to cash, liquidity, payments, and financial risk management. We are hiring a Client Support Analyst to join our expanding Global team. You will serve as the main support contact for clients using our treasury management software. Your responsibilities involve addressing client issues and inquiries promptly and professionally. You will collaborate with various teams to deliver expert client solutions. This role offers outstanding exposure to the financial risk management approaches of leading international organizations. WHAT YOU’LL DO: Own the Client Experience Be the first line of support and a trusted partner to our clients—internally and externally. You’ll deliver fast, thoughtful, and high-quality resolutions that build confidence and long-term relationships. Act as Tier 1 Support, ensuring every client interaction is responsive, knowledgeable, and solution-focused Troubleshoot and resolve issues with urgency and clarity, keeping clients informed every step of the way Prioritize and manage incoming requests to consistently meet SLAs and exceed expectations Dive Into Technica
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