ClientSupportAnalyst

**Job Description** At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS? **** **About the Role** This is an entry‑level to early‑career Client Support role focused on resolving client issues related to financial functions within a complex software platform (e.g., reporting, calculations, and workflow processes). The position is externally facing and part of a distributed team (including Jacksonville and remote members). It requires a self‑starter who can learn independently while working in a ticket‑driven environment. This is role ideal for candidates with experience in financial services, banking, or client support within financial systems. **What You Will Be Doing** * Serve as a primary point of contact for clients * Manage and resolve client issues submitted through support queues and tickets * Troubleshoot functional issues such as: * Reporting discrepancies * Calculation errors (rates, cash management) * Analyze issues, identify root causes, and coordinate with internal teams to deliver resolutions * Support a defined portfolio of clients and build strong working relationships * Collaborate with senior team members on more complex issues * Maintain accurate documentation and follow‑through on all client interactions **Required Qualifications** * 2+ years of client support experience (software, banking, or financial services preferred) * Experience working directly with clients (including face‑to‑face or external support) * Basic understanding of financial services concepts (e.g., banking operations, cash management) * Strong problem‑solving and analytical skills with ability to troubleshoot functional issues * Ability to manage and prioritize multiple tickets independently * S