ClientSupportAdvisor-Bilingual

**_Job Description_** **What is the opportunity?** Looking to enhance your customer service, communication, and financial services experience? Look no further. As a Client Support Advisor, you will be responsible for delivering exceptional customer service in resolving client inquiries by educating the client and determining the root cause of the issue with Cash Management products and services. Not only will you be positively impacting clients and coworkers through your support and guidance, but you will also be joining a team with a strong focus on career development and learning. If you thrive in a fast-paced environment and are interested in joining one of Canada’s top employers, then this role is for you! **What will you do?** * Responsible for providing 1st level telephone support relating to technical issues, navigational issues and problem resolution to clients using all RBC Cash Management applications * Act as a 2nd level support for clients using Pay Employee Vendor via Royal Direct relating to token issues and payment investigations * Escalate complex and/or unresolved issues to the appropriate next level of escalations * Document all activities to ensure that the client’s history is accurate for the purposes of escalations and trending * Participate in creating/maintaining a positive team environment where team members give each other support, promote good morale, and co-operation. Responsible for ongoing personal development and information sharing **What do you need to succeed?** **Must-have:** * Exceptional written and oral communication skills in French and English * Customer Service experience in a banking or call center environment * Strong knowledge of various computer applications combined with the ability to learn new complex systems * Analytical thinker with a knack for problem solving * Shift flexibility 7:30 AM to 9 PM EST **Nice-to-have:** * Experience working in financial institutions or banking sector. **What’s in it for you?** We thrive