Jll

ClientSuiteConcierge(Contract)

A$55–70k ~AI est. Perth, Western Australia, Australia FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Client Suite Concierge (Contract) at Jll. Skills: Client experience, Workplace operations. Deliver premium, tailored experience. Support day-to-day workplace operations”

What You'll Achieve.

Improve service delivery; Ensure timely resolution; Ensure client satisfaction

Industry & Context.

Problems you'll solve

Proactive solutions

What They're Looking For.

Must Have

Experience in customer service or hospitality, Interpersonal skills, Focus on creating positive client interactions, Anticipate needs, Provide proactive solutions, Use discretion when handling confidential information, Excellent communication skills, Proficiency in Microsoft Office suite, Familiarity with meeting room management systems

Nice to Have

Experience in a corporate environment, Secondary language desirable

What You'll Do.

Support day-to-day workplace operations

professional environment

Welcome clients and staff

Anticipate client needs

Conduct regular floor walks

Note opportunities to elevate experience

Address issues before they become problems

Follow up with staff or guests

Ensure expectations have been met

Seek further opportunities to over-deliver

Coordinate with client teams to prepare for meetings

Ensure all necessary resources are available

Manage the client suites environment

and brand consistency

Provide knowledgeable assistance with technology

Arrange and oversee catering services

Ensure timely delivery and presentation

Act as a central point of contact for

Provide wayfinding within the suites

Monitor and report on client suite utilization

Report on feedback to improve service delivery

Collaborate with facilities management

Address any maintenance or safety concerns

Implement and uphold service standards

Reflect client’s commitment to client satisfaction

Identify and escalate service gaps

Identify and escalate operational issues

Identify and escalate risks

Monitor and respond to day-to-day workplace issues

Ensure timely resolution or escalation

Assist with furniture setup

Assist with reconfiguration for meetings

Move tables and chairs

Support opening and closing of operable walls

How You'll Work.

Team & Collaboration

Client teams; Facilities management; Appropriate teams

Communication Scope

Written communication; Verbal communication

Full Job Description

**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. _**At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.**_ _**We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.**_ _**JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.**_ **About Us:** _Our Work Dynamics business line works with some of the world 's leading organisations to provide onsite solutions**.**_ _JLL Experience Services team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams_ **The Role:** The Client Suites Concierge is responsible for delivering a premium, tailored experience in our client’s client meeting spaces, while also supporting day‑to‑day workplace operations. This role ensures that clients and staff enjoy a seamless, professional environment conducive to productive meetings and positive business outcomes welcoming clients and staff with warmth and enthusiasm, anticipating their needs throughout their visit. **_A snapshot of the role:_** • Conduct

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