Jll
ClientSuiteConcierge(Contract)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Suite Concierge (Contract) at Jll. Skills: Client experience, Workplace operations. Deliver premium, tailored experience. Support day-to-day workplace operations”
What You'll Achieve.
Improve service delivery; Ensure timely resolution; Ensure client satisfaction
Industry & Context.
Proactive solutions
What They're Looking For.
Must Have
Experience in customer service or hospitality, Interpersonal skills, Focus on creating positive client interactions, Anticipate needs, Provide proactive solutions, Use discretion when handling confidential information, Excellent communication skills, Proficiency in Microsoft Office suite, Familiarity with meeting room management systems
Nice to Have
Experience in a corporate environment, Secondary language desirable
What You'll Do.
Support day-to-day workplace operations
professional environment
Welcome clients and staff
Anticipate client needs
Conduct regular floor walks
Note opportunities to elevate experience
Address issues before they become problems
Follow up with staff or guests
Ensure expectations have been met
Seek further opportunities to over-deliver
Coordinate with client teams to prepare for meetings
Ensure all necessary resources are available
Manage the client suites environment
and brand consistency
Provide knowledgeable assistance with technology
Arrange and oversee catering services
Ensure timely delivery and presentation
Act as a central point of contact for
Provide wayfinding within the suites
Monitor and report on client suite utilization
Report on feedback to improve service delivery
Collaborate with facilities management
Address any maintenance or safety concerns
Implement and uphold service standards
Reflect client’s commitment to client satisfaction
Identify and escalate service gaps
Identify and escalate operational issues
Identify and escalate risks
Monitor and respond to day-to-day workplace issues
Ensure timely resolution or escalation
Assist with furniture setup
Assist with reconfiguration for meetings
Move tables and chairs
Support opening and closing of operable walls
How You'll Work.
Team & Collaboration
Client teams; Facilities management; Appropriate teams
Communication Scope
Written communication; Verbal communication
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. _**At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.**_ _**We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.**_ _**JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.**_ **About Us:** _Our Work Dynamics business line works with some of the world 's leading organisations to provide onsite solutions**.**_ _JLL Experience Services team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams_ **The Role:** The Client Suites Concierge is responsible for delivering a premium, tailored experience in our client’s client meeting spaces, while also supporting day‑to‑day workplace operations. This role ensures that clients and staff enjoy a seamless, professional environment conducive to productive meetings and positive business outcomes welcoming clients and staff with warmth and enthusiasm, anticipating their needs throughout their visit. **_A snapshot of the role:_** • Conduct
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