Axi
Financial Services
ClientSuccessSpecialist(Japanese)
“Client Success Specialist (Japanese) at Axi. Deliver high-quality, multi-channel support. Ensure timely, accurate, and professional handling of enquiries”
Industry & Context.
Problem-solving abilities; Identify root causes; Sustainable resolutions
Rotating day shift, Weekend shifts
What They're Looking For.
Must Have
Verbal and written communication skills in English and Japanese, Proficiency in using CRM and service desk systems
Nice to Have
Fintech experience preferred
What You'll Do.
multi-channel support
and professional handling of enquiries
Tailor support in line with defined client segments
Support client retention
Provide accurate guidance
Provide practical insights
assess and share relevant trends/observations
Follow established escalation and reporting procedures
Collaborate with internal stakeholders
Resolve client issues effectively
Apply a solution-oriented approach
Contribute to sustainable resolutions
Adhere strictly to CX Charter
Adhere to internal policies
Adhere to quality standards
Adhere to regulatory requirements
Handle escalations professionally
Ensure clear communication
Ensure accurate documentation
Ensure resolution within agreed timeframes
Conduct layer-1 trade investigations
Conduct layer-1 trade validations
Escalate complex matters to senior managers
Escalate complex matters to relevant stakeholders
Undertake additional responsibilities
How You'll Work.
Team & Collaboration
Collaborate with internal stakeholders
Communication Scope
Verbal communication; Written communication
Applying for this Client Success Specialist (Japanese) role?
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