Wellhub
ClientSuccessSeniorManager
“Client Success Senior Manager at Wellhub. Skills: Client relationship management, Contract negotiation, Employee engagement. Own end-to-end launch process for French corporate clients. Set regional standard for onboarding”
What You'll Achieve.
Ensure clients become lifelong advocates; Ensure Wellhub grows alongside clients
Industry & Context.
Data analysis
What They're Looking For.
Must Have
5-8+ years of experience in Client Success, 5-8+ years of experience in Key Account Management, 5-8+ years of experience in HR Consulting, Proven track record of managing large-scale enterprise relationships, Communicate confidently in French (native level), Communicate fluently in English, Comfortable working in an undefined market environment
Nice to Have
Entrepreneurial mindset
What You'll Do.
Own end-to-end launch process for French corporate clients
Set regional standard for onboarding
Build relationships with HR Directors
Build relationships with works councils
Align platform with corporate wellness goals
Align platform with fiscal benefits goals
Align platform with talent retention goals
Drive commercial agenda for portfolio
Renegotiate contracts
Analyze local user data
Develop tailored communication strategies
Drive high engagement across accounts
Build Client Success processes
Develop localized materials
Adapt tools to French landscape
Adapt engagement strategies to French landscape
Provide regional insights for product teams
Provide regional insights for leadership teams
Identify specific French needs
Care for own wellbeing
Care for colleagues wellbeing
Bring wellbeing to forefront of work
Create supportive environment
How You'll Work.
Team & Collaboration
Collaborate with Global Operations; Collaborate with Marketing; Collaborate with Fitness Partnerships; Work as part of a team; Contribute to positive environment
Communication Scope
Data storytelling; High-level negotiations
Applying for this Client Success Senior Manager role?
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